A business has to place a lot of trust in employees who work remotely and take credit card payments over the telephone. The customers may be unaware that they are working from home and if they do, this could add to their uncertainty regarding providing their sensitive credit card details audibly, over the phone.
If your employees work from home or any remote location, this can pose a number of challenges for businesses that take credit card payments over the telephone. Any organisation processing credit or debit card transactions will be aware of PCI compliance and their compliancy requirements. This means that the systems you use must be secure and customers can place their trust in you when providing their valuable data details. It also enhances your reputation with acquirers and payment providers. If your business fails to meet PCI compliance standards, you may face a significant fine. Non compliancy could also cause damage to your reputation, loss of trust from customers and payment partners which could result in higher charges, loss of revenue and grave long term repercussions.
The CI Acquirer Sentiment survey 2019 identified a number of barriers for SMEs when trying to achieve PCI compliance. These include:
- 89% of respondents said they didn’t have the necessary knowledge to ensure PCI compliance
- 64% didn’t know their business needed to be compliant
- 50% didn't have the time to engage or failed to prioritise security
With 93% of businesses stating that 70% compliance was an acceptable figure, only 11% have achieved a compliance rate of 70% or higher. Many small businesses feel that compliance is targeted at larger firms and that they lack the resources and support to meet the required standards.
That's where we come in. Paytia have developed a unique solution that allows businesses to collect payments from their customer’s sensitive payment cards. This is actioned in an extremely secure way, using the customers telephone keypad, so they no longer need to audibly read their card details. The customer feels protected as do your staff.
The system employs a virtual assistant that can be brought into the conversation when a payment is required. This negates the need for paper or electronic forms and demonstrates to the customer that their card details are safe and that they can put their trust in your company to purchase your products or services. It also enables the merchant to become PCI-DSS compliant for Mail Order Telephone Order (MOTO) payments.