Curtis Nash

I have had more than twenty-five years of experience in innovative software businesses. I have founded multiple companies and served in executive technical, operational, and business development positions both in the UK and the US. My specialities include, technology commercialisation, start-up mentorship, strategic partnership business development, deal structuring and execution, technology investment and company turnaround.

3 min read

Preventing Fraud When Taking Payments Over the Phone

When it comes to taking card payments, there are essentially two categories: electronic (for example, contactless, or chip and pin machine methods), and manual, keyed entry, also known as card (or cardholder) not present. The latter is something of...

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2 min read

How to prevent customer payment calls dropping off

The situation where a customer changes their mind midway through a telephone purchase is called a drop-off.  

The most likely cause is when a...

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Compliance with GDPR When Taking Payment Over the Phone

Under the 1950 European Convention on Human Rights (ECHR), largely drafted by British civil servants, a right to privacy was conferred on all...

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2 min read

Taking Credit Card Payments Over The Phone Regulations UK

With the rapid growth of online retailing, we've seen an accompanying increase in the resourcefulness and ingenuity of criminals. Our credit card...

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How to Take Credit Card Payments by Phone

It's such a common practice that we scarcely think about the mechanics of the process or the complexity of the regulations that govern it.The Rise of...

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Benefits of payment by phone

In many ways, the telephone call is the ideal way to talk to your customers - because it is more personal, freeform and adaptable than any other...

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Typing credit card details with telephone keypad

4 min read

Accepting telephone payments

Gone - in fact, long gone - are the days of businesses built purely on walk-in trade.

High streets began to struggle in the 1980s with the advent of...

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2 min read

The security-compliance risks of home-working

One year after the first lockdown, almost half of businesses plan tocontinue allowing team members to work at home full-time and 82% will probably...

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4 min read

Working from home? No, you can't keep card details on a Post-IT!

Our data privacy and security laws were drafted with traditional offices and computers in mind, but even before the ink was dry on the GDPR...

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