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2 min read

How to prevent customer payment calls dropping off

The situation where a customer changes their mind midway through a telephone purchase is called a drop-off.  

The most likely cause is when a customer feels pressured to make a purchase in the first place, and finds an opportunity to hang up the...

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2 min read

Compliance with GDPR When Taking Payment Over the Phone

Under the 1950 European Convention on Human Rights (ECHR), largely drafted by British civil servants, a right to privacy was conferred on all...

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2 min read

Taking Credit Card Payments Over The Phone Regulations UK

With the rapid growth of online retailing, we've seen an accompanying increase in the resourcefulness and ingenuity of criminals. Our credit card...

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2 min read

How to Take Credit Card Payments by Phone

It's such a common practice that we scarcely think about the mechanics of the process or the complexity of the regulations that govern it.The Rise of...

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2 min read

Benefits of payment by phone

In many ways, the telephone call is the ideal way to talk to your customers - because it is more personal, freeform and adaptable than any other...

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Typing credit card details with telephone keypad

4 min read

Accepting telephone payments

Gone - in fact, long gone - are the days of businesses built purely on walk-in trade.

High streets began to struggle in the 1980s with the advent of...

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2 min read

The security-compliance risks of home-working

One year after the first lockdown, almost half of businesses plan tocontinue allowing team members to work at home full-time and 82% will probably...

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4 min read

Working from home? No, you can't keep card details on a Post-IT!

Our data privacy and security laws were drafted with traditional offices and computers in mind, but even before the ink was dry on the GDPR...

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3 min read

What the twelve requirements of PCI DSS compliance ask of your business

Card fraud is damaging for everyone; for customers who have to negotiate getting their stolen money recompensated, the merchants who suffer financial...

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