Blog2 min read
The situation where a customer changes their mind midway through a telephone purchase is called a drop-off.
The most likely cause is when a customer feels pressured to make a purchase in the first place, and finds an opportunity to hang up the...
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2 min read
Under the 1950 European Convention on Human Rights (ECHR), largely drafted by British civil servants, a right to privacy was conferred on all...
2 min read
With the rapid growth of online retailing, we've seen an accompanying increase in the resourcefulness and ingenuity of criminals. Our credit card...
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It's such a common practice that we scarcely think about the mechanics of the process or the complexity of the regulations that govern it.The Rise of...
2 min read
In many ways, the telephone call is the ideal way to talk to your customers - because it is more personal, freeform and adaptable than any other...
4 min read
Gone - in fact, long gone - are the days of businesses built purely on walk-in trade.
High streets began to struggle in the 1980s with the advent of...
2 min read
One year after the first lockdown, almost half of businesses plan tocontinue allowing team members to work at home full-time and 82% will probably...
4 min read
Our data privacy and security laws were drafted with traditional offices and computers in mind, but even before the ink was dry on the GDPR...
3 min read
Card fraud is damaging for everyone; for customers who have to negotiate getting their stolen money recompensated, the merchants who suffer financial...
