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customer privacy

3 min read

Preventing Fraud When Taking Payments Over the Phone

When it comes to taking card payments, there are essentially two categories: electronic (for example, contactless, or chip and pin machine methods),...

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2 min read

How to prevent customer payment calls dropping off

The situation where a customer changes their mind midway through a telephone purchase is called a drop-off.  

The most likely cause is when a...

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3 min read

How to regain trust after a data breach

Any business can suffer a data breach. Despite what you may think, they don’t only affect large organisations. Its how you proactively react to very...

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Young asian businessman sitting at the table with laptop and holding umbrella over gray background. Looking up

3 min read

Understanding PII: the storage of sensitive details

Personally identifiable information (PII) is any data that can be used to an identify an individual. This applies whether the data is sufficient to...

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Data Security - Blue Color Text on Dark Digital Background.

3 min read

Credit card protection: Understanding the 12 PCI security requirements

“The people who establish the laws, acts, and regulations already did the tedious work; the rest of the process is just putting the Credit Acts into...

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Woman shopping online from home and talking on the phone-2

3 min read

Can a small business safely take payments by phone?

When you’re running a small business, you need to make it easy for your potential customers to make a purchase from you. And sometimes that means...

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3 min read

Understanding the scope of PCI protection

Doing business on the internet usually relies upon being able to take card payments. This, in turn, means being compliant with the PCI/DSS (Payment...

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Business Reputation Concept Closeup on Landing Page of Laptop Screen in Modern Office Workplace. Toned Image with Selective Focus. 3D Render.

3 min read

Consumer trust: hard to build, harder to re-build

PCI Compliance is key to building trust with your customers. It signifies that your business can be trusted with sensitive card data and maintaining...

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