Blog2 min read
In many ways, the telephone call is the ideal way to talk to your customers - because it is more personal, freeform and adaptable than any other channel. It is also the most dynamically expanding technology of our times. In the 21st century, people are...
3 min read
Card fraud is damaging for everyone; for customers who have to negotiate getting their stolen money recompensated, the merchants who suffer financial and reputational damage following a data breach, and even society at large, when profits made by these...
3 min read
If your business or organisation takes payment by card or handles customers' financial information, you need to make sure that you are PCI DSS compliant. It doesn't matter if you head up a worldwide retail giant or are a sole trader with strictly local...
3 min read
It's an unfortunate fact that with the increasingly digitised nature of today's trading environment, there is also the constant spectre of threat from cyber criminals looking to capitalise on your customers' valuable personal data, with the number of...
1 min read
A business has to place a lot of trust in employees who work remotely and take credit card payments over the telephone. The customers may be unaware that they are working from home and if they do, this could add to their uncertainty regarding providing...
3 min read
Any business can suffer a data breach. Despite what you may think, they don’t only affect large organisations. Its how you proactively react to very real threats of fraud that will determine how to regain trust after a data breach. Once trust is broken...
3 min read
Personally identifiable information (PII) is any data that can be used to an identify an individual. This applies whether the data is sufficient to identify someone on its own or if it can be used to do so when combined with some other information. So...
3 min read
“The people who establish the laws, acts, and regulations already did the tedious work; the rest of the process is just putting the Credit Acts into Action” (The Credit Repair Book). Unfortunately, for an SME, putting PCI DSS compliance into action is...
3 min read
When you’re running a small business, you need to make it easy for your potential customers to make a purchase from you. And sometimes that means accepting card payments by phone. But is it safe to do so? How can you ensure that your customers’ financial...
