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3 min read

Preventing Fraud When Taking Payments Over the Phone

When it comes to taking card payments, there are essentially two categories: electronic (for example, contactless, or chip and pin machine methods), and manual, keyed entry, also known as card (or cardholder) not present. The latter is something of a...

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2 min read

How to prevent customer payment calls dropping off

The situation where a customer changes their mind midway through a telephone purchase is called a drop-off.  

The most likely cause is when a customer feels pressured to make a purchase in the first place, and finds an opportunity to hang up the phone. ...

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1 min read

Achieving PCI Compliance with a remote workforce

A business has to place a lot of trust in employees who work remotely and take credit card payments over the telephone. The customers may be unaware that they are working from home and if they do, this could add to their uncertainty regarding providing...

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3 min read

How to regain trust after a data breach

Any business can suffer a data breach. Despite what you may think, they don’t only affect large organisations. Its how you proactively react to very real threats of fraud that will determine how to regain trust after a data breach. Once trust is broken...

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3 min read

Understanding PII: the storage of sensitive details

Personally identifiable information (PII) is any data that can be used to an identify an individual. This applies whether the data is sufficient to identify someone on its own or if it can be used to do so when combined with some other information. So...

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3 min read

Credit card protection: Understanding the 12 PCI security requirements

“The people who establish the laws, acts, and regulations already did the tedious work; the rest of the process is just putting the Credit Acts into Action” (The Credit Repair Book). Unfortunately, for an SME, putting PCI DSS compliance into action is...

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3 min read

Can a small business safely take payments by phone?

When you’re running a small business, you need to make it easy for your potential customers to make a purchase from you. And sometimes that means accepting card payments by phone. But is it safe to do so? How can you ensure that your customers’ financial...

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3 min read

Understanding the scope of PCI protection

Doing business on the internet usually relies upon being able to take card payments. This, in turn, means being compliant with the PCI/DSS (Payment Card Industry Data Security Standard) rules which ensure that card payments and customer data are properly...

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3 min read

Consumer trust: hard to build, harder to re-build

PCI Compliance is key to building trust with your customers. It signifies that your business can be trusted with sensitive card data and maintaining that trust can be imperative for building customer confidence.

But what happens if your company...

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