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Enhancing Payment Security for Leisure Park Provider

Osborn Leisure, a subsidiary of Osborn LLP, has been established for over 20 years, and is renowned for their approach to the customer and quality of service. As owners of three stunning holiday parks across Sussex, they needed a payment solution that would improve the customer experience and create a relationship of trust between Osborn and its loyal customers.

Their problem

Previously, Osborn Leisure's payment process involved customers reading their card details over the phone, a method fraught with security risks and discomfort for customers. This outdated process not only posed a threat to data security, complying with PCI-DSS (Payment Card Industry Data Security Standard), but also deterred customers, evident in the increasing number of incomplete bookings post phone conversations.

Seb Longrigg, Senior Operations Manager at Osborn Leisure, recognized the critical need for a change. “We urgently needed a secure, phone-based payment system that could capture customer details during the call itself. Our existing method, using Worldpay’s Virtual Terminal, was not only cumbersome but also fell short in providing true PCI-DSS compliance, as our customers still had to read aloud their card numbers."

"Using Worldpay’s Virtual Terminal, was not only cumbersome but also fell short in providing true PCI-DSS compliance, as our customers still had to read aloud their card numbers.

Seb Longrigg, Osborne Leisure

Requirements for a solution

Enter Paytia. This Secure Virtual Terminal solution was a game-changer for Osborn Leisure. It was seamlessly integrated with their existing telephone systems and offered a swift setup with transparent, flexible pricing.

Key Benefits of Paytia:

  • Ensured customer card data protection, allowing customers to input details via phone keypads.

  • Simplified PCI-DSS compliance, with Paytia assuming 96% of the responsibility.

  • Versatile payment options, including recurring payments and deposits, previously unattainable.

  • Quick, cost-effective implementation, with minimal training and no hefty setup fees.

  • Seb Longrigg expressed high satisfaction, noting, “Paytia was a breeze to implement, and its impact on our customer service has been incredible. It’s not just the enhanced security; it’s about giving our customers control over their private information.”

“Paytia was a breeze to implement, and its impact on our customer service has been incredible. It’s not just the enhanced security; it’s about giving our customers control over their private information.”

Seb Longrigg, Osborne Leisure

The Outcome

The adoption of Paytia’s Secure Virtual Terminal has revolutionized how Osborn Leisure handles payments. The solution has not only optimized their business processes but also significantly uplifted their customer service quality. Now, Osborn Leisure can concentrate on expanding their business without the constraints of data protection compliance, offering customers a secure and enjoyable payment experience.

Additional Benefits of Paytia:

  • PCI-DSS Level-1 certified platform, ensuring top-tier security.

  • Reduced compliance costs and time, as the need for handling sensitive payment details is eliminated.

  • Accessibility and flexibility, allowing use in various environments including offices, homes, or even on the go.

"We highly reccomend Paytia to any business that takes payments over the phone. It's true, it only takes five minutes to setup."

Seb Longrigg, Osborne Leisure

Let's get started

Contact our specialist team to learn how your business may benefit from using any of Paytia's solutions.

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