Objectives of the project
To deliver a solution that staff would be able to accept payments over the phone without impacting their GDPR or PCI obligations. Enable staff identification, invoice identification and tracking and email transaction receipts to departments in real-time without affecting any existing systems. The system should be easy to use and not slow down the process of taking payments by phone.
Remove the need for staff to ask customers to read out their payment card data over the telephone
Allow staff to enter a trackable reference number against the telephone payment
Allow staff to add their staff ID number so the staff member that took the payment could be identified
Meet PCI-DSS obligations with less cost and work required to prove they are compliant
Stop being charged non-compliance fees for being unable to prove telephone payments had not been secured
Have a service that allowed payment on every payment call they made or received