Enjoy Fitness

Overview

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Mark is the owner of Enjoy Fitness Studio, a vibrant community based fitness centre based in Warsash, Hampshire. The studio offers a variety of services, including fitness classes, personal training, and nutritional guidance. Recognizing the need to streamline payment processes and enhance customer experience, Mark adopted Paytia Keyphone for phone payment transactions. This case explores how the integration of Paytia Keyphone not only improved operational efficiency but also significantly increased revenue for Enjoy Fitness Studio.

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Challenge

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Previously, Mark faced several challenges with managing payments at Enjoy Fitness Studio:

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• Collecting payments in cash at the time of service disrupted class schedules.

• Customers often forgot or delayed payments, creating unnecessary follow-ups.

• Sending payment links after phone bookings often resulted in low completion rates.

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Additionally, Mark wanted to maintain high standards of data security and avoid handling sensitive card data to ensure compliance with industry regulations like PCI-DSS.

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"At Enjoy Fitness Studio, we strive to make everything seamless for our clients. I needed a way to take payments upfront without the hassle of managing cash or risking card data. Paytia Keyphone checked every box," Mark explained.​

 

Solution

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Mark adopted Paytia Keyphone, a PCI-DSS compliant solution that enables secure, real-time payment processing over the phone. This innovative system allowed Enjoy Fitness Studio to:

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• Secure Transactions: Process payments without direct access to customers' card details.

• Instant Payment Confirmation: Receive live authorizations during the booking call.

• Seamless Integration: Integrate effortlessly with Stripe, enabling Mark to start within five minutes.

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"Switching to Paytia Keyphone was the easiest decision I ever made. Set up took five minutes, and the results were immediate," Mark said.

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Impact and Benefits

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1. Increased Revenue: Immediate payment collection during phone bookings eliminated unpaid reservations, reducing cancellations and increasing overall revenue.

"Taking payments at the point of booking transformed my business—no more chasing unpaid invoices or worrying about no-shows," Mark shared.

 

1. Enhanced Customer Experience: Clients at Enjoy Fitness Studio appreciated the convenience of making payments during booking and receiving immediate confirmation and gratitude from Mark.

    

"Getting live payment confirmation on every call lets me thank my customers right away—it’s a game-changer for relationships," he remarked.

 

1. Operational Efficiency: Freed from the logistics of managing cash or chasing payment links, Mark could focus more on delivering high-quality fitness services.

    

"With Paytia Keyphone, I can focus on what I love—helping my clients—while payments take care of themselves," he added.

 

1. Regulatory Compliance: With Paytia Keyphone, Enjoy Fitness Studio ensured compliance with PCI-DSS standards, building client trust in the studio's commitment to data security.

    

"Paytia helps me keep my promise to customers—quick, secure, and hassle-free payments every time," he said.

 

1. Ease of Use: Mark independently set up the system within minutes, making the transition smooth and hassle-free.

    

"The integration with Stripe was seamless. I was up and running before my coffee got cold!" he joked.

 

 

Key Takeaways

 

• Customer-Centric Operations: By introducing a secure and efficient payment system, Enjoy Fitness Studio addressed key pain points in the client journey.

• Business Growth through Technology: Leveraging Paytia Keyphone, the studio improved cash flow and client retention.

• Security as a Business Enabler: Mark’s decision to prioritize data security through PCI-DSS compliance not only safeguarded client information but also enhanced the reputation of Enjoy Fitness Studio.

 

"Since using Paytia Keyphone, my revenue has increased, and my stress over late payment issues is a thing of the past," Mark concluded.

 

 

Lessons for Other Businesses

 

Mark’s case highlights the importance of integrating secure, customer-friendly technologies into business operations. For businesses handling bookings or reservations, adopting solutions like Paytia Keyphone can:

 

• Enhance revenue generation by securing payments upfront.

• Improve compliance and customer trust.

• Enable business owners to focus on core service offerings without being bogged down by payment management challenges.