Telco and Call Centre using API Connect

Paytia's telco and call centre API connect products are for telecoms companies or call centres, enabling them to add full compliant card payment services without the need to become PCI-DSS compliant themselves. Paytia takes on the outsourced responsibility for maintaining PCI-DSS Level 1 Service provider status.

Telco/Call Centre Plans

Charges are based on customer extensions requiring the ability to take telephone payments (seat license)

Use of existing carrier telephone numbers*
No charge for call mins**
Payments using the telephone handset or secure virtual terminal
Full log of all telephone calls made and received
Purchase transaction logging
Receive immediate transaction alerts by email
Receive a daily transaction report per department
API and webhooks
Multi-currency support
Custom reporting
Custom development

How does it work? 

Paytia for telco or call centres deliver a choice of integration scenarios to fit with the existing telephony architecture of the service they provide.

Our call connect on-demand service reduces the amount of risk associated with sending customer calls offNet, but still affords our partners the PCI-DSS protection of the Paytia PCI-DSS Level 1 Service Provider environment.

Interconnecting to the Paytia service over secure SIP a(SIPS) and RTP (SRTP) ensures cardholder data is kept secure and enable business users taking the service as an enhancement to the existing service they provide. 

The Paytia service can be delivered in a way to suit the technology that our partners have implemented in their networks. Paytia provides a scalable, payment on-demand self-service model with flexible billing options.

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* All telephone numbers will be provided by our telco partner to their customers.
** Call mins will be terminated and billed by our telco partner

What Our Customers Say

We originally looked at making our entire platform PCI Level 1 certified and found the cost too prohibitive. Paytia have worked closely with us to provide secure payment services that we can use across multiple telephony routes we maintain and services we sell enabling us to provide an essential value add payment solution to our channel partners without the excess workload and complexity PCI Level 1 certification required.

Read the Case Study

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Data Security

Paytia takes data protection seriously, as part of its corporate responsibility. Paytia holds Level 1 PCI DSS compliance and is fully complying with GDPR.