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Call button on website

Live On Screen Button
for Taking Payments 

Click to Call is an HTML button which can be placed on your website for your customers to call you. It’s perfect for taking secure and compliant credit and debit cards over the internet without customers reading their credit card details aloud to a stranger.

Features of
Click to Call

Fully Customisable

Channel Separation

Personalize payment forms and  with your own business wording for a branded experience.

Guided Payment Process

Built-in audio instructions

ensure smooth payments

without lengthy training.

Paytia Laptop Dashboard

Local Phone Number

Choose a free local phone number with Paytia Payments enabled. Use of existing business phone lines is possible.

Agents and call recorders are safeguarded from accidental card data exposure.

Multiple Payment Types

Full PCI-DSS Compliance

Personalize payment forms and  with your own business wording for a branded experience.

Comply with PCI-DSS without needing to pay a monthly MOTO compliance charge.

Benefits

Click to Call, implemented as an HTML button on your website, is a valuable feature for businesses looking to enhance customer interaction and transaction security. Here's a more detailed look at its functionality and advantages:

  1. Easy Integration: Being an HTML button, Click to Call can be easily integrated into your website's existing design and user interface.

  2. Direct Communication: When a customer clicks the button, it initiates a call to your business. This can be routed through various channels, like a direct phone call, VoIP, or a web calling service.

  3. Versatility: The button can be placed on various pages of your website, such as contact pages, product pages, or alongside specific offers.

  4. Enhanced Privacy: Customers no longer need to read their credit card details out loud. This is particularly useful in public spaces or offices where privacy is a concern.

  5. Secure Payments: The call can be connected to an automated system that securely handles credit and debit card information, adhering to compliance standards like PCI-DSS.

  6. Improved User Experience: Providing a straightforward and secure way to contact your business and make payments can significantly enhance the overall customer experience.

  7. Increased Trust: By offering a secure and professional way for customers to make payments, you build trust and credibility with your clientele.

  8. Error Reduction: Automated systems reduce the likelihood of human error in transcribing card details.​

How it works

1

Make or receive a call

Take a call from your website, with your customer initiating by pressing the Click to Call button.

2

Capture payment data

Capture additional customer payment data

3

Dial 729 (P-A-Y)

Dial 729 (PAY) on your browser phone keypad to start the payment process

4

Track card submission

Track payment card data submission with live audio and visual updates

5

Receive Instant Authorisation

Receive live authorization of the payment instantly while on the call.

6

Finish conversation with customer

You are reconnected to finish your conversation with your customer.

Choice of secure payment capture

Channel Separation

Channel Separation employs an Interactive Voice Response (IVR) system during the payment process in a phone call. This IVR acts as a mediator between the customer and the agent at the time of payment. It guides both the customer and the agent through the payment process, ensuring that sensitive card data is entered directly into the IVR and remains inaccessible to the agent or business systems.

 

An important advantage of this method is that it requires no special training for either party. The IVR provides all necessary instructions, making it intuitive for customers and agents to use. This simplicity in operation not only enhances security but also streamlines the payment process.

DTMF Suppression

DTMF Suppression involves muting the tones of keypresses (like when entering a credit card number) during a phone call. This method helps protect the customer's sensitive information by preventing the possibility of decoding the numbers from the keypress sounds. However, unlike Channel Separation, DTMF Suppression requires significant training. The agent must be thoroughly trained in how to use DTMF Suppression.

 

Moreover, in each transaction, the agent is responsible for instructing or training the customer on how to enter their payment details correctly while the suppression feature is active.

 

This requirement for training on both the agent's and the customer's part can add complexity to the payment process and may lead to a higher risk of errors or security lapses compared to the more straightforward Channel Separation method.

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