The Paytia Platform
At Paytia, we revolutionize how businesses handle customer-not-present (CNP) payments with a secure, compliant, and user-friendly platform. Designed for businesses of all sizes—from small owner-operated companies to global enterprises—our platform offers an array of cutting-edge solutions tailored to meet diverse operational needs.
Features
E-Forms and Donation Campaign creator
Paytia’s Campaign E-Forms creator application allows business administrators to rapidly create and deploy customer payment capture forms for both business payment receipt and Donation Collection. The creator tool makes it easy for businesses and organizations to create custom forms for self-service payment receipt or donation giving. With advanced features like Secure link and QR code generaton, custom styling, and detailed reporting, custom tick boxes that let you collect authorisation for gift aid, or acceptance for terms and conditions, Privacy policies or other special campaign requirements, our e-forms simplify the process for both you and your audience. Paytia solves the challenge of managing payments and donations in a way that’s secure, efficient, and aligned with your brand.
With Campaign E-Forms, you can focus on what matters—engaging supporters and achieving your goals—while we handle the payments securely and efficiently. It’s the smart way to run successful campaigns.
Realtime webhook Notifications
Webhook Notifications from Paytia keep your business in the loop by sending real-time updates directly to your business applications/systems. Whether it’s a payment confirmation or a telephone call status change, you'll know exactly what’s happening as it happens.
Paytia Webhook push notifications solve the problem of delayed or missed notifications that can slow down your operations. With customizable webhook settings, you can choose what events you want updates for and where they should be sent, ensuring seamless integration with your existing workflows. Push notifications work without the need for an integration to the Paytia API so are great when you need update or outcomes events to drive business decisions.
Webhook Notifications help your business stay proactive and efficient. With instant updates and enhanced visibility, you'll always be ready to take action when it counts. It’s a game-changer for staying on top of your business processes.
Secure phone payments using Conference Pay
Paytia’s Conference Pay lets you use your telephone systems conference calling function to securely handle payments as a three-way conference call. By adding Paytia as a third call leg party, your customers can enter their payment details privately as tones while staying connected to your staff.
Paytia solves the issue of collecting payments over the phone using legacy telephone services, without risking the verbal exposure of sensitive data during the call. Conference Pay aids in your business PCI-DSS compliance, keeps conversations secure, and delivers a seamless experience for both agents and customers.
With Conference Pay, you can take payments securely and professionally, all while maintaining customer trust and compliance. It’s an efficient and secure way to keep payments flowing without interruptions.
QR Code Scan-to-Call
Paytia’s QR Code Scan-to-Call feature lets customers connect with your business instantly. Customers simple point their camera app at the QR code and they're automatically taken to their phone dialler with your business telephone number loaded and ready to call. This service allows you to publish QR codes on print and digital media, creating a seamless communication experience between your customer and your business.
This solves the challenge of bridging physical and digital customer interactions. Whether on print ads, invoices, or digital platforms, QR codes provide a fast and intuitive way for customers to reach you, improving accessibility and engagement.
With QR Code Scan-to-Call, your business becomes more approachable, enhancing customer convenience and boosting satisfaction. It’s a simple, modern way to stay connected with your audience.
Paytia Customer Satisfaction Surveys (CSAT) Surveys
Paytia CSAT Survey Creator make it easy to collect and understand customer feedback. With fully customizable surveys, you can ask the right questions, track satisfaction levels, and gain actionable insights to improve your business.
This solves the challenge of understanding what your customers think and identifying areas for improvement. From personalized email templates to detailed reporting, Paytia CSAT Surveys help you engage customers and make data-driven decisions.
With Paytia CSAT Surveys, you’ll not only enhance customer satisfaction but also strengthen relationships and drive loyalty. It’s the perfect tool for businesses that care about delivering exceptional customer experiences.
Managing Customer Data
Paytia’s Customer Data Management feature helps your business to import, securely store, organize, and access customer information directly from the Paytia Agent Capture Assist user interface. With administrative management tools for importing, exporting, and editing records, you can keep everything up-to-date and ready for quick access. Customer data management allows businesses to use their own data live inside of the Paytia portal without needing to carry out any API integrations. Once imported users are able to quickly search and autofill the Agent Capture Assist transaction forms to speed up the process of form filling and reduce typing errors.
By centralizing and managing data efficiently, you can enhance customer interactions, share data across teams and improve overall team productivity.
With Paytia’s Customer Data Management, you’ll simplify your workflows, protect sensitive information, and provide a smoother experience for both your team and your customers. It’s an essential tool for organized and secure operations.
Enable Paytia Pay by bank
With Paytia’s Fena Open Banking license enabled your customers can make secure, validated, bank-to-bank payments with just a few clicks. Using Paytia's Advanced Payment links or QR code generator, customers are redirected to their banking app or internet banking account for quick, identity backed, payment verification, to authorise a real time bank-to-bank payment.
Paytia has introduced this service to offer businesses more ways to collect payment securely from their customers. This service adds to Paytia's existing card payment services, reduces transaction fees, compared to credit card processing, and eliminates the risk of fraud associated with traditional bank-to-bank payment processes. It’s perfect for businesses looking to offer a modern, seamless payment experience while maintaining security and compliance.
With Paytia's Fena Open Banking activated, you can speed up payment acceptance, cut costs, and build trust with your customers. It’s a smart, forward-thinking solution for businesses that want to stay ahead.
Bank Payment Details Capture and Automated Out Payments
Paytia’s Bank Payment Details Capture and Automated Out Payments make handling bank transactions secure and effortless. Customers can provide their bank details through a secure, customizable, encrypted web form. Paytia bank capture forms also have Confirmation of payee embedded allow captured bank details to be validated by the banks before being saved for use. This cuts down on data entry errors and increases payment completion rates. Captured card details are stored against secure token ID's in the Paytia system allowing businesses to store and re-present the token when an outpayment needs to be make. Paytia automatically sets up the banking outpayment and notifies of the payment completion programmatically. This service gives you direct access to a dedicated sort code and account number to fund the outpayment bank account and an API service to allow integration to your business systems.
With Paytia Banking capture enabled the hassle of manually collecting and processing bank details, which can be prone to errors and compliance risks, is removed. By automating payments, you save time, reduce administrative work, remove duplicated payments and ensure accuracy in every transaction. Bank card capture can be extended to work with Paytia business workflows allowing you the freedom to build applications that match your businesses exact payment flows.
With Paytia’s solution, you'll deliver a professional, secure experience for your customers while keeping your operations efficient and compliant. It’s the smarter way to manage payments and build trust with your clients.
Web Checkout
Paytia’s Web Checkout provides a customizable and secure way for customers to complete payments online. With branded templates, real-time transaction feedback, and PCI-DSS compliance, it delivers a professional and trusted payment experience.
This solves the challenge of creating secure, user-friendly checkouts that align with your brand and meet compliance standards. Whether you need to accept one-time payments, recurring charges, or reserve payments, Web Checkout makes it simple and efficient.
With Paytia’s Web Checkout, your business can enhance customer trust, streamline online payments, and grow with confidence. It’s the ultimate solution for a modern, secure checkout experience.
Cloud Call Recording
Cloud Call Recording is Paytia’s way of helping your business keep track of important phone conversations. Calls are securely recorded between your phone system and the customer and stored in the Paytia cloud. This allows your staff to access them whenever they need for training, compliance, or resolving customer queries.
This solves the hassle of managing bulky hardware or worrying about losing call data due to system failures. Plus, with Paytia’s secure platform, sensitive customer information is protected, ensuring your recordings comply with PCI-DSS and other regulations.
With Cloud Call Recording, you can focus on improving customer interactions and staying compliant, all while having easy access to call records when it matters most. It’s a smart, reliable solution for any business.
Secure phone payments using DTMF Suppression
With Paytia DTMF Suppression enabled, business staff are able to speak to their customers the whole way through a card capture session. Your customers’ card details are captured during the phone conversation, however, Paytia blocks the touch-tone sounds (the beeps you hear when someone enters their card number) from being shared with your staff or recorded on your phone system. This keeps sensitive data completely private and secure, whilst allowing your agents to speak with the customer throughout the capture process.
For businesses, this solves the problem of accidental or intentional card data exposure. It also makes staying PCI-DSS compliant much easier—no need for expensive secure environments or complex processes. Your team can focus on helping customers without worrying about hearing, capturing and retyping card information.
With DTMF Suppression enabled, you get a simple, cost-effective way to ensure secure phone payments while building trust with your customers. It's a smart move for any business that wants to take payments safely and stay compliant.
Advanced Reporting
Paytia’s Advanced Reporting infrastructure gives you a clear view of your payment and call activity, helping you make smarter decisions. With customizable filters and detailed analytics, you can track trends, measure performance, and identify opportunities for growth. Optional custom report services allows any view of your data to be be delivered as bespoke reports tailored to your exacting business needs.
The transparent nature of Paytia's reporting solves the problem of working with incomplete or hard-to-understand data. Instead, you'll have access to all the information and real-time insights that simplify tracking and reporting, all in one intuitive dashboard.
With Advanced Reporting, you'll turn raw data into actionable insights, empowering your business to stay ahead and operate efficiently. It’s the tool you need to transform numbers into results.
Staff Access Controls
Staff Access Controls are Paytia’s way of helping you manage who has access to sensitive payment data and system features. With this tool, you can assign roles, set permissions, and control what your team can see or do, ensuring only the right people have access to critical information.
This solves the problem of accidental data exposure or misuse, which can happen when too many people have unnecessary access. It also strengthens your compliance with regulations like PCI-DSS, making it easier to safeguard your business and customer trust.
With Staff Access Controls, you can stay in control, reduce risks, and protect your operations. It’s a must-have for businesses that value security and need a simple way to manage their team’s access to sensitive systems.
Payment Validation
Paytia’s Payment Validation works on gateways supporting a pre-verification check against the customer's payment card. As part of a suite of features that make up the Paytia Agent Capture Assist Secure Virtual terminal application it ensures that the payment card can support a charge up to a specified value, before the transaction is carried out. By validating card details, account information, and payment amounts in real time, you can catch issues early and avoid costly errors.
This solves the problem of failed payments, and unnecessary delays caused by invalid card details being stored to file or insufficient funds being available as a credit line. With payment validation, your business gains confidence in every transaction, reducing risks and enhancing customer trust.
By integrating Paytia’s Payment Validation, you'll improve efficiency, safeguard your revenue, and provide a better experience for your customers. It’s a simple way to ensure every payment goes through smoothly.
PCI Compliance Built In
Paytia’s PCI Compliance Built-In takes the complexity out of staying secure. Our platform is designed to meet the highest PCI-DSS standards, so you can take payments confidently without worrying about compliance risks.
This solves the challenge of navigating strict payment security regulations, which can be costly and time-consuming to implement on your own. With Paytia, sensitive card data never touches your systems, reducing your exposure and simplifying your compliance requirements.
By choosing Paytia, you get a solution that protects your business, your customers, and your reputation. It’s a hassle-free way to meet PCI standards and focus on growing your business.
Multiple Payment Types
Paytia provides a payment gateway agnostic interface that sits between the business world and the payment processing ecosystem. This allows Paytia to present a common set of services across different payment gateways. One of these features is the support of multiple payment types. This empowers businesses to offer their customers the flexibility to pay how they prefer. Whether it’s credit cards, debit cards, bank transfers, or recurring payments, our platform ensures a smooth and secure experience, all driven from one common, customisable, user interface.
The multi-payment support enables the Paytia system to be adaptable to meet the requirements of all business types and to satisfy diverse customer needs, while maintaining secure and compliant transactions, as standard. By offering various payment options, your businesses investment in the Paytia service delivers real value, reduces barriers moving into new markets, increase conversions, and enhances customer satisfaction.
With Paytia’s multiple payment types, you make it easy for customers to complete their transactions, helping your business grow and build loyalty. It’s payment flexibility done right.
Instant Authorization
Paytia’s Instant Authorization gives you immediate confirmation of payment success or failure while you're still on the call with your customer. This feature ensures real-time feedback, allowing you to proceed with confidence and avoid follow-ups.
This solves the frustration of waiting for delayed payment status updates, which can slow down operations and impact customer satisfaction. With instant authorization, you can handle transactions faster and provide a seamless experience.
By offering Instant Authorization, your business gains efficiency, builds trust, and enhances customer interactions. It’s the perfect solution for businesses that value speed and reliability in their payment process.
Browser Backup Telephony
Browser Backup Telephony is Paytia’s solution for keeping your business running smoothly, even if your primary phone system goes down. It lets your team make and receive calls securely through a web browser using the Paytia WebRTC dialler application. Paytia wants to ensure your business stays as connected as possible with your customers no matter what.
Paytia WebRTC dialler solves the problem of downtime or disruptions that can impact your phone systems, which in-turn can lead to missed calls, lost payments, and unhappy customers. With Browser Backup Telephony, your team has a reliable fallback option that’s easy to use and requires no extra hardware.
By enabling secure, browser-based calling, your business can keep delivering great customer service and taking payments, even in challenging situations. It’s peace of mind for businesses that can't afford to miss a call.
Click to Call
Paytia’s Click-to-Call feature makes it easy for customers to connect with your business instantly. By clicking an embedded web button on your website, email, or app, they're directly connected to your team, over a virtual to physical telephone call, removing barriers to communication.
This solves the frustration of navigating complex phone menus or manually dialing numbers. Click-to-Call improves accessibility, speeds up support, and ensures customers can quickly get the help they need.
With Click-to-Call, you can place call me now buttons directly into any part of your website, such as web checkout pages, to get customers to the support they need instead of abandoning their web journey. Click-to-call buttons provide a seamless and professional experience that strengthens customer relationships and drives engagement. It’s the easiest way to turn interest into action.
Stripe Customer lookup
Paytia’s Stripe Customer Lookup makes managing repeat customers effortless. It lets your team quickly retrieve customer records and payment cards stored in Stripe, so you can process payments faster and with fewer errors.
Using Paytia's Agent Capture Assist Virtual Terminal you can give your agents access to Stripe information without them ever needing to log into the complicated Stripe user interface. Customer lookup removes the time and frustration of manually searching for customer information or re-entering the manually into a virtual terminal. With instant access to Stripe’s records, your team saves time and delivers a smoother payment experience.
Stripe Customer Lookup helps your business stay efficient and customer-focused, ensuring every transaction is quick, accurate, and hassle-free. It’s the perfect solution for businesses that value speed and reliability.
Secure phone payments using only the telephone Keypad
Paytia Keyphone is a telephone keypad data capture solution. It lets your customers and business staff securely enter payment transaction information and payment card details during phone payments using their phone’s keypad. While they're typing, the data is hidden from your staff and isn't recorded, keeping sensitive information safe and private.
This feature solves the issue of manually sharing card details, which can make customers feel uneasy and expose your business to compliance risks. With Keypad Data Entry, you don't need to worry about expensive secure setups or training your team to handle card data safely—it’s all taken care of automatically.
By offering Keypad Data Entry, your business can deliver a professional, secure payment experience that builds trust with your customers and ensures compliance. It’s a straightforward solution that works for everyone.
Secure phone payments using Channel Separation
With Channel Separation enabled your business staff benefit from IVR assisted payment card capture. Channel Separation is a Paytia secure card capture service that ensures both your business customers and staff are guided through the card capture process with ease. As the communication channel is separated between staff and customers during in card capture there is no opportunity/risk for bad actor fraud. This means your team never hears or sees sensitive payment data, and it’s never recorded.
For businesses, this solves a huge headache: staying PCI-DSS compliant without expensive setups like secure call rooms or complex staff training. It’s perfect for remote or hybrid teams too—letting them take payments securely from anywhere they can answer a telephone call.
With Channel Separation, you can reduce roll out time, remove the need for agent training, enable a single, common customer journey and give your customers peace of mind. Avoid data breaches, and keep things simple and compliant by removing all card data from your business. It’s a no-brainer for any business taking card payments over the phone.