Secure Call Center Payment Processing with DTMF Masking

Paytia's Agent Assisted Payment solution enables your customer service representatives to securely process payments over the phone without ever seeing or hearing sensitive payment card information.

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Secure Phone Payments

Allow agents to securely process payments over the phone without exposure to sensitive data, reducing PCI DSS compliance scope.

Secure Agent Assisted Payments

Paytia's Agent Assisted Payment solution enables your customer service representatives to securely process payments over the phone without ever seeing or hearing sensitive payment card information.

Our technology allows customers to enter their payment details using their telephone keypad while remaining on the call with your agent, ensuring a seamless customer experience while dramatically reducing PCI DSS compliance scope.

Key Benefits

Eliminate agent access to sensitive card data
Significantly reduce PCI compliance scope and costs
Maintain continuous conversation during payment
Improve payment conversion rates by up to 30%
Integrate with your existing call center systems

How It Works

DTMF masking technology ensures that sensitive payment data never reaches your call center environment while maintaining a seamless customer experience.

Step 1: Customer Initiates Payment

Agent initiates payment process and customer remains on the line

Step 2: Secure Data Collection

Customer enters payment details via keypad - data is captured securely by Paytia

Step 3: Real-time Processing

Payment is processed instantly while agent and customer continue conversation

Step 4: Confirmation

Both agent and customer receive immediate confirmation of successful payment

Compliance and Security

Reduce PCI DSS compliance scope by up to 80% while maintaining the highest security standards for payment processing.

PCI DSS Level 1 Compliance

Highest level of payment card industry compliance with continuous monitoring and annual assessments.

Advanced Encryption

End-to-end encryption ensures payment data is protected throughout the entire transaction process.

Fraud Prevention

Real-time fraud detection and prevention mechanisms protect against unauthorized transactions.