Secure Call CenterPayment Processing
DTMF Masking Technology: Enable your customer service representatives to securely process payments over the phone without ever seeing or hearing sensitive payment card information.
Agent Assisted Payments
Secure • DTMF Masked • PCI Compliant
Revolutionary Agent Assisted Payment Technology
Secure, PCI-compliant payment processing that eliminates agent exposure to sensitive data while maintaining seamless customer experience.
DTMF Masking
Advanced DTMF masking technology prevents agents from hearing or seeing sensitive payment card information.
PCI DSS Compliance
Reduce PCI DSS compliance scope by up to 80% by eliminating agent access to sensitive payment data.
Seamless Experience
Maintain continuous conversation during payment processing for improved customer satisfaction and conversion rates.
Enhanced Security
Bank-level security protocols with real-time fraud detection and comprehensive audit trails.
Secure Agent Assisted Payments
Paytia's Agent Assisted Payment solution enables your customer service representatives to securely process payments over the phone without ever seeing or hearing sensitive payment card information.
Our technology allows customers to enter their payment details using their telephone keypad while remaining on the call with your agent, ensuring a seamless customer experience while dramatically reducing PCI DSS compliance scope.
Key Benefits
- Eliminate agent access to sensitive card data
- Significantly reduce PCI compliance scope and costs
- Maintain continuous conversation during payment
- Improve payment conversion rates by up to 30%
- Integrate with your existing call center systems
How It Works
Our Agent Assisted Payment solution seamlessly integrates with your existing call center operations, providing a secure way to process payments while maintaining a personal touch.
Customer calls your contact center
Your customer service agent handles the call as normal, taking all relevant order details and providing customer assistance.
Agent initiates secure payment process
When it's time to take payment, the agent creates a secure payment session in the Paytia dashboard while remaining on the call with the customer.
Customer enters payment details securely
The customer enters their card details using their telephone keypad. DTMF (touch-tone) masking technology ensures that the agent cannot hear or see the sensitive information.
Payment processing and confirmation
The payment is processed in real-time through your payment gateway. Both the agent and customer receive immediate confirmation of the transaction outcome.
Features and Capabilities
DTMF Masking
Completely masks the touch tones when customers enter their card details, ensuring agents never have access to sensitive information.
Call Recording Compatibility
Works seamlessly with your existing call recording systems, ensuring that sensitive payment information is not captured in recordings.
Real-time Processing
Instant payment processing and confirmation allows agents to complete transactions quickly and efficiently during the call.
Customer Experience
Maintains the personal connection between agent and customer while ensuring secure, PCI-compliant payment processing.