About Paytia

Making phone payments secure and simple

Since 2016, Paytia has been on a mission to eliminate card data exposure from phone payments. Our DTMF masking technology protects millions of transactions every year.

Contact centre agent using Paytia secure payment technology
Our Story

Built to solve a problem the industry ignored

When Paytia was founded in 2016, contact centres and businesses taking phone payments had two options: read card numbers aloud and hope for the best, or invest hundreds of thousands in on-premise infrastructure. Neither was acceptable.

We built Paytia to offer a third way. Our DTMF masking technology lets agents take secure card payments over any phone line — with zero card data exposure, zero hardware, and zero disruption to the customer experience.

Pay. Telephone. Intercept. Accept.

That's where the name comes from. Paytia is Pay plus TIA, short for Telephone Intercept Accept. Payments come in over the phone. We intercept the card data before your agents hear it. We accept the payment on your behalf. Your business stays out of PCI scope.

Today we operate from offices in London and New York, serving customers across the UK, US and beyond. Banks, law firms, and regulated businesses worldwide trust Paytia to process their most sensitive transactions. We hold PCI DSS Level 1 certification — the highest level achievable — and our platform maintains 99.99% uptime.

Paytia is backed by Bloc Ventures, a deep technology investment firm focused on cloud, connectivity, data science, and security. Bloc's CTO David Leftley sits on our board as Non-Executive Director. Their support enables us to invest in the technology and team needed to stay ahead of emerging payment security challenges.

Meet the Paytia team

Our Values

What drives everything we build

Security First

Every architectural decision, every line of code, every operational process starts with security. PCI DSS Level 1 isn't a checkbox for us — it's the foundation we build on.

Continuous Investment

Phone payment security isn't static — fraud methods change, standards get updated, telephony infrastructure moves on. We invest continuously in our platform so clients don't have to worry about keeping pace.

Customer Partnership

We succeed when our clients succeed. That means honest pricing, responsive support, and technology that adapts to how you work.

Compliance as Standard

We hold PCI DSS Level 1 certification — the highest level available to a service provider — and we renew it every year. Compliance isn't a side project here; it's built into the platform from the ground up.

Our Technology

The science behind secure phone payments

Two PCI certified approaches that eliminate card data from the call centre environment.

DTMF Masking

When a customer enters their card number on their phone keypad, each tone is intercepted and replaced with a flat, uniform tone in real time. The agent stays on the line and guides the customer through the payment, but never hears, sees, or has access to the card data.

Channel Separation

Paytia splits the call into two channels during card capture. The agent's audio path is physically off-line while the customer keys their card, guided by voice prompts. The agent can't hear the digits, the recording stays clean, and the audio reconnects the moment the payment authorises.

Testimonials

Trusted by organisations worldwide

We use Paytia for our phone orders to keep credit cards out of our system. The service works flawlessly, the support folks are super responsive and friendly, and it has greatly enhanced our PCI and credit card security.
PH

PHE Inc.

Technology Solutions

Paytia has helped us turn a security exposure and reputational risk into a value-enhancing opportunity. Fundraising has never been more important and Paytia has helped us achieve our goals
TH

Trinity Hall College

Cambridge University

We would highly recommend this product to any business wanting to enable distributed and remote working whilst completely removing the risk and uncertainty of a potential data breach, fraud and the potential of PCI fines.
BR

Business Reference Group

Consulting Services

Ready to see Paytia in action?

Book a demo with our team. We'll show you how DTMF masking works and put together a proposal based on your setup.

PCI DSS Level 1
Cyber Essentials Plus

Trusted by law firms, insurers, healthcare providers and regulated businesses worldwide. Learn more about Paytia