Running a telethon with 300 callers? Asking a donor for a £50,000 endowment pledge? Managing a capital campaign across multiple agencies? You need payment infrastructure that actually handles it. That's what we built Paytia for.
Hospital foundations. National university campaigns. We handle the compliance side so your team can get on with talking to donors.
Hospital foundations, university endowment campaigns, and national telethons hit compliance and operational walls that small-charity tools were never designed for.
Run a telethon with 200 volunteers, or an agency bank of 400 seats, and your PCI compliance surface blows up overnight. Every caller who hears a card number is a potential breach point. Most foundations don't have the security kit to control that at scale — and if something goes wrong, the liability sits with you, not the agency.
Asking someone to read their card number out loud when they're pledging £25,000 to a capital campaign is awkward for everyone. It's also a compliance headache. Major donors expect discretion. The moment they're dictating 16 digits to a stranger on the phone, trust wobbles — and the gift can wobble with it.
Large foundations run several appeals at once — an endowment campaign, an annual fund, a capital project, restricted grants. Every donation has to land in the right bucket for charity accounting and trustee reporting. Generic payment tools see a donation as just a number. They miss the point. Donor intent matters as much as the money itself.
When you hire a telemarketing agency to run a campaign, their staff end up handling your donors' card data. Which means you inherit their compliance gaps. Most agencies aren't PCI Level 1 certified, so the risk flows straight back to you — no matter what the contract says.
We didn't bolt these features onto a generic payments tool. We built them around how large-scale fundraising actually works day to day.
When it's time to take payment, the donor keys their card number straight into the phone keypad. The caller hears flat tones — not the digits. Card data never touches your foundation's phone system, your CRM, or your agency's environment. It works the same way whether you've got 10 callers or 500.
We run in the cloud with no hard cap on simultaneous payment sessions. Whether your telethon peaks at 150 callers or 800 on a Saturday night, there's no capacity planning, no queuing, and no per-seat licensing fights. Scale up for peak nights, scale back after — no renegotiation.
A major donor can set up a multi-year giving schedule in a single call. They enter their card details via DTMF masking, confirm the pledge amount and frequency, and that's it. Future payments collect on schedule — annually, quarterly, or monthly — and the donor doesn't need to be called again just to rekey a card.
Every payment gets tagged to a specific campaign, appeal, or restricted fund at the point of collection. That attribution carries through to the reporting dashboard and your financial exports. Your finance team reconciles donations to the right fund the same day — not at month-end.
When you use Paytia, your telemarketing agency never touches card data. Full stop. Doesn't matter how many staff they have or what their own PCI status looks like. Donor card details go straight into our certified environment. The agency is out of scope — and the compliance liability you used to inherit from them is gone.
Level 1 is the top PCI tier. Every year, a Qualified Security Assessor goes through our controls line by line. Most payment providers self-assess. We don't. When you need to show trustees, donors, and regulators that your data protection is the real thing, the difference between Level 1 and self-assessed matters.
These are the actual reasons large fundraising teams come to us — not the generic sales-deck ones.
Your own callers, a contracted agency — doesn't matter. Card data never touches your systems. That takes your foundation out of PCI scope for telephone payments entirely. Your annual compliance review just got a lot shorter.
A £500 donor and a £500,000 donor deserve the same privacy. When donors key in their own card details instead of reading them aloud, the interaction feels secure — because it is. That matters especially at the major gift level, where your relationship with the donor runs for decades.
We plug into standard telephony — SIP trunks, cloud contact centre platforms, analogue lines. You don't need to rip out your phone system or retrain your IT team. If you can make outbound calls, you can use Paytia.
Every donation lands in the right fund or appeal the moment it's collected. Your finance team has what they need for restricted fund accounting without hand-reconciling payment exports against donation records. One less audit headache.
Tokenised card storage means a donor who commits to an annual endowment gift during a call actually gives annually — automatically, without another call needed. No chasing lapsed mandates, no re-authorisation calls two years in.
Every payment interaction is logged with a full audit trail. Call timestamps, payment amounts, campaign attribution, confirmation references — all stored. If the Fundraising Regulator asks questions about a specific campaign, you've got the documentation to answer them.
There's no per-seat licensing and no hard capacity cap. We run on cloud infrastructure that scales with call volume on its own. 50 callers dialling on a quiet afternoon, or 600 during a Saturday evening broadcast — the platform handles concurrent payment sessions without queuing or slowdown. You don't need to pre-provision capacity or give us a heads-up before a peak night.
Yes — and honestly, this is one of the strongest use cases. Because we route card entry straight into our certified payment environment, agency staff never hear or handle card data. The agency is completely out of PCI scope for telephone card payments. So your foundation isn't inheriting the agency's compliance gaps, no matter how many callers they've got or what their own PCI status looks like.
On the initial call, the donor enters their card details via the phone keypad using DTMF masking — the caller never hears the digits. The card is securely tokenised, and you set the giving schedule at that point: amount, frequency, start date, number of instalments. Later collections run automatically. You don't need to call the donor again for payment details unless their card changes.
Each campaign or appeal in Paytia has its own reference. When a caller takes a donation they pick the active campaign — or it's pre-set for that calling session. The donation gets tagged to that campaign from the moment it's collected. Your finance team can export attributed donation data by fund, by campaign, or by date range. Attribution is set at collection time, not retrofitted during reconciliation.
Our focus is telephone card payments, DTMF masking, and tokenised recurring giving. For bank transfers, you'd use your existing banking arrangements. Where we add value is in the telephone and payment link channels — especially the real-time, caller-present moments that define telethons and major gift calls.
No. We plug into standard telephony infrastructure, including SIP-based contact centre platforms. Your callers work from their existing phones and scripts. The only difference: when it's time to take payment, the donor is prompted to key in their card details. The rest of the call runs as normal.
We'll walk you through how Paytia fits your campaign structure — telethon setup, major donor calls, endowment pledges, or all three. Book a demo with someone who actually understands foundation fundraising.