Guides & Whitepapers
Getting Started with Paytia: Account Setup Guide
Everything you need to know to get your Paytia account live — from first sign-in through gateway configuration, feature settings, telephony, adding payment users, and testing before you switch to live payments.
PCI DSS v4.0.1 Compliance Checklist
Pocket PCI DSS v4.0.1 compliance checklist. All 9 SAQs and 943 official requirements in your pocket. Tick each off in the app, attach photo evidence, and export a PDF for your assessor when you're done.
The True Cost of a PCI Data Breach
Real numbers on what a data breach actually costs — fines from card brands, forensic investigation fees, customer notification costs, and long-term brand damage. See what descoping your PCI environment can save.
Telephone Payment Security Buyer's Guide
A vendor-neutral guide to evaluating telephone payment security solutions. Covers 10 critical questions to ask, a comparison framework for DTMF masking vs pause-and-resume vs clean room, and red flags that should make you walk away.
Secure Payments for Contact Centres
A practical guide for contact centre managers navigating PCI compliance. Covers agent payment workflows, the conflict between call recording and PCI DSS, compliance for remote and hybrid agents, and integration with existing telephony systems.
Charity & Non-Profit Payment Compliance Guide
PCI compliance guidance specifically for charities and non-profits. Covers why charities are increasingly targeted, the risks of taking donations over the phone, how to achieve compliance on a limited budget, and Fundraising Regulator requirements.
IVR Self-Service vs Agent-Assisted Payments
Self-service or agent-assisted? Both keep the card number away from your staff and systems — the difference is who drives the call. Call flows for each, a side-by-side comparison, the hybrid patterns that work, and a checklist for routing the next call.
Choosing Your Charging Model
The service is identical however it's priced — what changes is which lever we pull. How agent licences, transaction charging and a blend compare as seats and volumes grow, plus CapEx and OpEx, and three worked examples.
Want to learn the fundamentals?
Our Compliance 101 series covers everything from the basics of PCI DSS to a step-by-step compliance roadmap — ten free guides designed to be read in order.
Start Compliance 101Ready to simplify your PCI compliance?
Book a personalised demo and we'll show you how Paytia can descope your telephone payment environment.
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