Payments inside the conversation, safe for AI
Conversational payment options
Zoom Payments
Take card payments inside Zoom meetings — free Zoom Marketplace app.
Learn moreWeb Chat Payments
Accept payments inside live chat, WhatsApp, and Messenger conversations.
Learn moreAI CallSynch SecureFlow
AI call analysis and DTMF-masked payment capture in one workflow.
Learn moreSensitive Data Capture
Intercept card details before they reach AI bots. Capture Assist API.
Learn moreBespoke Workflows
Tailored multi-team data-capture and payment journeys — secure e-forms, work queues and back-office integrations on our PCI DSS Level 1 platform.
Learn moreWhy take payments inside the conversation?
Every time you ask a customer to leave the conversation to pay — "I'll send you a link, check your email" — you lose some of them. Conversational payments keep them in the channel they're already in: the Zoom call, the chat window, the AI agent's reply. Completion rates go up and the agent doesn't have to break flow to chase the payment afterwards.
More importantly, if there's an AI in the loop, this is the only safe way to take payment. Card numbers can't go through an LLM's context window — that's a PCI violation and it can leak into training data or logs. Paytia's Capture Assist API and AI CallSynch SecureFlow catch the card data before it reaches the model, process it on our PCI-certified platform, and hand control back to the AI once the payment clears.
Same PCI Level 1 certification, same gateway integrations, same pricing as the rest of Paytia. If you already use us for phone payments, adding conversational is a config change — not a new contract.
Building your own AI agent?
If your team is shipping an LLM-driven customer agent — in-house or on a platform like Cognigy, Rasa, or a custom LangChain stack — Paytia slots in as the payment layer. Your agent handles the conversation; Paytia handles the card capture over a secure hand-off, returns the transaction result, and hands the conversation back. No card data ever enters your LLM's context window or logs.
Same product under the hood as our phone and Zoom flows, with an API designed for AI agent hand-offs. It plugs into CCaaS platforms and AI-powered telephony the same way it plugs into a traditional PBX. For the wider picture — why AI platforms struggle with payment data, and how the DPA fits in — read AI Payment Security.
Two ways to put Paytia in the call.
For telephone AI agents the service connects over SIP, and you choose how much of the call it sits in front of. Chat agents capture through advanced payment links instead.
Inline, ahead of the bot
Calls land on a Paytia secure number and connect through to your bot over SIP. Because Paytia sits in front of the bot network, sensitive data is isolated from it completely — the bot is downstream of the capture point and never sees a card.
Maximum isolation
Conferenced in on demand
Your bot runs the whole call as it does today, and the caller is overflowed or conferenced into the capture service only at the moment payment is due. Nothing changes about how the bot routes everything else.
Capture mid-conversation, no re-routing
Signalling the capture
A unique call_id passed in the SIP header lets your service tell Paytia to start capture programmatically, so the hand-off happens at exactly the point your flow decides — not on a fixed script. It works alongside CCaaS platforms and AI-powered telephony, and tokens plus the result come back into your flow.
More than card numbers
The same isolation applies to any sensitive value a conversation needs to collect, not just payment details:
- Card and bank account details
- Passport and national insurance numbers
- Tokens or confirmations returned to your flow
Because none of it reaches your transcripts or logs in the first place, there is nothing to scrub afterwards.
Where responsibility sits
A payment layer your compliance team can sign off.
Technical isolation is one half of it. The other is contractual: the service is backed by a Data Protection Agreement, so legal and security have terms to point at rather than an architecture diagram.
Processor under your data-protection law
Paytia acts as your appointed data processor for captured card, bank and identity data — under UK and EU GDPR Article 28, US state privacy laws, and Canada's PIPEDA.
Isolated, and never trained on
A contractual guarantee that sensitive data is never logged in your AI systems, never retained beyond its purpose, and never used to train models.
Defined retention and deletion
Clear terms covering storage location, retention windows, named sub-processors and secure deletion.
Audit and breach notification
Documented breach-notification timelines and audit rights, aligned to PCI DSS Level 1 and Cyber Essentials Plus.
Frequently asked questions
How do payments work inside a Zoom or chat conversation?+
Paytia sends the customer a secure payment form that opens in the same session they're already in — a side panel in Zoom, a message in chat, or an in-line component in your AI agent's response. They type their card on their own device. Your agent stays on the call; no call recording or chat log captures the number.
Is this safe to use with an AI agent or bot?+
Yes, and this is exactly why we built it. The AI sees the conversation up to the payment step, then Paytia takes over the card capture and hands control back once the payment clears. The card number never enters the LLM's context window, logs, or training data. Paytia's Sensitive Data Capture and AI CallSynch handle the hand-off cleanly.
Which chat platforms does it work with?+
Live chat widgets on your own site, WhatsApp Business, Facebook Messenger, Microsoft Teams, and any channel that supports a link or button. Zoom is a dedicated Marketplace app. For custom AI agents we have an API — drop us a line and we'll talk through the integration.
Does this reduce our PCI scope?+
Yes. Because the card entry happens on Paytia's form, not in your chat transcript or your agent's interface, you stay out of PCI scope for card data. Same SAQ A vs SAQ D story as the rest of our platform.
“The common capture service means our customers get the same secure payment experience whether our agent is in the office or working from home. Complete location transparency with total security.”
Insure and Go
Read the case study →Used by British American Tobacco · Howard Kennedy · CITB · Clinical Partners · Trinity Hall College
Since 2016
Building secure payments
PCI DSS Level 1
Highest certification
99.99%
Platform uptime
£400M+
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