See How Secure Payments Work

Your agent starts the payment

While talking to the customer, your agent clicks "Take Payment" in the Paytia portal and enters the amount.

Paytia Portal — Payment Capture Screen

Customer types card details on their phone

The customer stays on the line and types their card number, expiry, and CVV using their phone keypad.

Your agent hears only flat tones — the real digits are completely hidden.

Customer enters card details via phone keypad

Card goes straight to the payment gateway

The card data never touches your systems or Paytia's servers. It's sent directly to your payment gateway (Stripe, Worldpay, etc.) for processing.

This is how you stay PCI compliant.

Secure data flow — card data never stored

Payment confirmed

Your agent sees "Payment Successful" in the portal and hears a private confirmation in their ear while still on the call. The customer hears confirmation too, and a receipt is sent automatically. The whole process takes under 60 seconds.

Paytia Portal — Transaction Confirmed