Automated reminders that collect payments for you
Upload outstanding payments
Import invoices or create payment requests in the portal
Reminders go out on schedule
Personalised SMS and email with secure payment links
Customer pays, chasing stops
Automatic stop on payment with real-time notification
Automated payment reminders chase the invoice until the customer pays — usually on a secure phone call or the link you sent them. Your team only steps in if something goes sideways. For the case in plain numbers, see our breakdown of manual versus automated payment chasing; for background on why we built this, see the launch announcement.
Write your own reminder templates, each one pointing the customer to a secure payment link or a number to call. Tone and urgency escalate as the cut-off date gets closer, so the final nudge reads like a final nudge.
Set reminders by fixed days or by percentage of the window — we spread the chase evenly up to your cut-off, so you get more chances to land the phone payment before the deadline.
Set the cut-off date and time for an appointment or final payment deadline. As it approaches, the automated payment reminders get more frequent and more urgent — then the customer calls in and pays, or the chase closes on non-payment.
See every open payment request in one place — which are mid-chase, which are paid, which came in on a phone call, which came in on the link. Reminder history and customer interactions sit alongside, so your team picks up the phone knowing exactly where the customer is in the sequence.
When a customer reschedules, your team re-books the appointment or stops the chaser from the same screen — keeping phone payments landing on the new date instead of the old one.
Payment Chase bolts onto Advanced Payment Links. Your existing secure link and phone payment setup stays where it is — chasing just starts running on top, no rebuild.
Import a list of overdue invoices or create individual payment requests in the Paytia portal. Set the amount, due date, customer contact details, and reminder schedule for each.
Paytia sends personalised SMS and email reminders on the schedule you set. Every message includes the amount owed, a reference, a secure payment link, and a number to call for agent-assisted phone payment. Reminders escalate automatically as the deadline approaches.
The moment the customer pays — on the link, or on a phone call to your team — the reminder sequence stops. You get an instant notification, the dashboard updates in real time, and there's no reconciliation to chase afterwards.
Watch how the email and SMS flows get built, then sent out to land the customer on a secure phone payment or payment link. The videos walk through setup of the automated payment reminders and the chase sequence end to end.
Chase patients for appointment deposits and outstanding balances. Automated reminders cut no-shows, and when the patient's ready to pay they do it by phone or on the secure link — nothing lands on the front-desk team.
Follow up on retainer payments and invoices automatically. Set cut-off dates aligned to court deadlines or project milestones, and let the system handle the chasing.
Collect rent payments, deposits, and service charges on time. Automated reminders keep tenants informed and your cash flow predictable.
Chase course fees, exam payments, and membership renewals. Payment Chase handles the follow-up so your team can focus on delivering great experiences.
Recover failed payments and chase overdue renewals automatically. Keep your recurring revenue on track without manual intervention.
Send payment requests and chase outstanding invoices for completed work. The customer pays on the secure link or rings your office and settles on the phone — whichever suits them.
Payment Chase is an automated payment reminder and follow-up system that lands the customer on a secure phone payment or a payment link. The system automatically detects when payments are due, sends customised reminder emails or SMS messages to customers, schedules follow-up communications, and tracks payment status.
Payment Chase improves cash flow by automating payment reminders, reducing the time between invoice and payment, and ensuring consistent follow-up on outstanding balances. The system sends timely reminders before payments are due, follows up immediately after due dates, and escalates communications for overdue payments. Because every reminder ends with a way to pay by phone or on a link, outstanding balances get cleared in the same call or click.
Yes, Payment Chase allows full customisation of email templates, including branding, messaging, and tone. You can create different templates for different scenarios such as first reminders, overdue notices, and final demands.
Smart scheduling allows you to configure when reminders are sent based on payment due dates, customer preferences, and business rules. You can set automatic reminders before due dates, immediate follow-ups after due dates, and escalating reminders for overdue payments.
Yes, Payment Chase includes appointment management features that allow customers to schedule payment dates or arrange payment plans. Customers can select convenient times for payment calls or set up recurring payment schedules.
Payment Chase connects with most business systems through APIs, automatically syncing customer data, invoice information, and payment status without manual exports.
Most businesses find that three to five reminders strike the right balance. Start with a friendly nudge before the due date, then move to a clear overdue notice, and finally a firm follow-up. With Payment Chase, teams schedule reminders according to customer behaviour to avoid excess communication. Each of those reminders points the customer to a phone payment or secure link, so when they're ready, paying takes seconds.
Yes. Modern platforms create reminders that feel personal, even when sent automatically. They use customer names, invoice numbers, payment history, and preferred communication channels. If a customer pays immediately, the workflow stops. If they ask for an extension, the system adjusts.
Manual follow-up is time-consuming, and invoices can easily get lost amidst workloads. Automated reminders stay on schedule, ensuring customers receive consistent communication until payment is complete. Patterns are also detected, so customers who normally pay late receive earlier nudges.
Yes. Finance departments commonly spend hours per week sending reminders and examining responses. Automation eliminates these repetitive tasks, giving staff more time to focus on complex queries, reporting, and customer service.
See how Payment Chase cuts overdue invoices, tidies up cash flow, and turns manual payment follow-up into a sequence that ends on a secure phone payment or link.
“Paytia turned a security exposure and reputational risk into an opportunity. Fundraising has never been more important and Paytia has helped us achieve our goals.”
Trinity Hall College
Cambridge University
Read the case study →Used by British American Tobacco · Howard Kennedy · CITB · Clinical Partners · Trinity Hall College
Since 2016
Building secure payments
PCI DSS Level 1
Highest certification
99.99%
Platform uptime
£400M+
Transactions processed
Other ways to take payments in this channel.
Also called DTMF suppression. The customer types their card on their phone keypad. We mask the tones in the live audio so the agent doesn't hear them and the recording stays clean.
Learn moreTake Mail Order / Telephone Order payments without the card number reaching your agents, your recording, or your systems.
Learn moreYour agent stays on the live call while the customer keys their card. We mask the tones so no card data reaches the recording or the agent's audio.
Learn more