24x7 Automated IVR payments
Paytia self-service payment capture using automated IVR systems for round-the-clock payment processing. Choose from basic payment capture IVR or fully customized Payment IVR service integrated with your business database.
24x7 Payment Automation
Automate payment collection around the clock with intelligent IVR systems that never sleep, reducing operational costs and improving cash flow.
IVR Payment Solution Options
Paytia's 24x7 automated IVR payment systems provide continuous payment processing capabilities without human intervention. Choose from two powerful solutions designed to meet different business requirements:
1. Basic Payment Capture IVR
Control IVR functionality to activate or deactivate key features including reference number capture, account number collection, and flexible transaction amount settings (fixed or variable).
- Reference number collection toggle
- Account number capture control
- Fixed or variable amount processing
- Simple activation/deactivation controls
2. Fully Customized Payment IVR
Complete business call flow customization integrated with your existing database systems for seamless data exchange and workflow automation.
- Custom business call flow design
- Database integration and data exchange
- Workflow automation capabilities
- Tailored to your business processes
Key Benefits of 24x7 Automated Payment Processing
- Round-the-clock payment collection without staffing costs
- Reduce operational costs by up to 70% through automation
- Improve cash flow with instant payment processing
- Scale payment collection during peak hours automatically
- Integrate seamlessly with existing business databases
How It Works
Our Agent Assisted Payment solution seamlessly integrates with your existing call center operations, providing a secure way to process payments while maintaining a personal touch.
1. Customer calls your contact center
Your customer service agent handles the call as normal, taking all relevant order details and providing customer assistance.
2. Agent initiates secure payment process
When it's time to take payment, the agent creates a secure payment session in the Paytia dashboard while remaining on the call with the customer.
3. Automated IVR system captures payment data
The customer interacts with the intelligent IVR system using touch-tone input to enter payment details. The automated system operates 24x7 without human intervention, reducing operational costs while maintaining PCI-DSS Level 1 security.
4. Real-time payment processing and database updates
The automated system processes payments instantly, updates your business database, triggers necessary workflows, and provides immediate confirmation - all without manual intervention, enabling true 24x7 payment collection.
Features and Capabilities
DTMF Masking
Completely masks the touch tones when customers enter their card details, ensuring agents never have access to sensitive information.
Call Recording Compatibility
Works seamlessly with your existing call recording systems, ensuring that sensitive payment information is not captured in recordings.
Real-time Processing
Instant payment processing and confirmation allows agents to complete transactions quickly and efficiently during the call.
Customer Experience
Maintains the personal connection between agent and customer while ensuring secure, PCI-compliant payment processing.
Self-Service Payment Automation
Paytia's 24x7 automated payment IVR system enables customers to make payments at their convenience, reducing operational costs while improving cash flow. Our self-service payment automation handles high call volumes without additional staffing requirements.
The system integrates directly with your existing business database, automatically updating customer records and triggering business processes upon successful payment completion.
Advanced IVR Payment Features
Our automated payment capture system includes sophisticated features like payment plan management, partial payment handling, and real-time balance updates. The IVR system can handle complex payment scenarios including installment plans and recurring billing.
With PCI-DSS Level 1 compliance built-in, your automated payment system maintains the highest security standards while providing seamless customer experience.
Why Choose Automated Payment Processing?
24/7 Availability
Accept payments around the clock without staff overhead, improving customer satisfaction and cash flow.
Reduce Costs
Cut operational expenses by up to 70% through intelligent payment automation and reduced manual processing.
Secure Processing
PCI-DSS Level 1 certified automated payment processing ensures maximum security for all transactions.
Advanced Automated Payment System Specifications
Technical Capabilities
- Multi-language IVR support for global payment processing
- Real-time fraud detection and payment validation
- Automated retry logic for failed payment attempts
- Dynamic payment plan management and scheduling
- Comprehensive audit trails and compliance reporting
Integration Features
- Direct API integration with business databases
- Webhook notifications for payment status updates
- CRM system synchronization and data updates
- Automated invoice generation and receipt delivery
- Enterprise workflow automation triggers
Industry Applications for Automated Payment Processing
Healthcare Organizations
Automated patient payment collection for medical bills, insurance co-pays, and treatment plans. HIPAA-compliant payment processing with secure patient data handling.
Financial Services
Loan payment collection, credit card payment processing, and automated debt recovery. Regulatory compliance with PCI-DSS and financial industry standards.
E-commerce & Retail
Order payment processing, subscription billing automation, and customer service payment collection. Support for multiple payment methods and currencies.
Measurable Business Impact of Automated Payment Systems
Getting Started with Automated Payment Processing
Basic Implementation Steps
- Configure IVR system parameters and payment flow logic
- Integrate with your existing payment gateway and processors
- Connect to business databases for real-time data synchronization
- Test automated workflows and compliance validation
- Deploy production system with monitoring and support
Enterprise Features
- Advanced analytics and payment performance reporting
- Multi-tenant support for enterprise organizations
- Custom branding and white-label payment experiences
- Dedicated support and implementation assistance
- SLA guarantees and uptime monitoring
Transform Your Payment Collection Today
Join thousands of businesses that have automated their payment processing with Paytia's 24x7 IVR payment systems. Reduce costs, improve cash flow, and provide customers with convenient self-service payment options.