Process insurance claim payments and excess collection securely. Automate claims workflows, collect excesses over the phone, and maintain full FCA compliance.
Built from the ground up for security, simplicity, and speed.
Manage the full claims payment lifecycle from a single portal. Track claim status, trigger excess collection, and process settlements — all in one place.
Collect policy excesses securely over the phone during the claims call. DTMF masking ensures card details never reach your agents or call recordings.
Built for regulated financial services. Full audit trails, call recording compliance, and data handling that meets FCA and PCI DSS requirements.
Claims handlers access a dedicated portal showing claim reference, amount due, and payment status. No switching between systems during the customer call.
Trigger SMS or email notifications at each stage — payment requested, payment received, claim settled. Keep policyholders informed without manual effort.
Every payment, status change, and agent action is logged with timestamps and reference numbers. Pull compliance reports in seconds for FCA reviews.
During the claims call, your handler opens the Paytia portal, enters the claim reference and excess amount, and prompts the policyholder to pay. The call stays connected throughout.
The policyholder enters their card details using their phone keypad. Proprietary DTMF masking replaces every tone — the claims handler hears flat audio and sees only a progress bar.
The excess payment is confirmed on screen and the policyholder hears verbal confirmation. The claim status updates automatically and notifications are sent to all parties.
FCA
Compliant
Auto
Workflow
Zero
Card exposure
Full
Audit trail
See Paytia in action. Book a personalised demo with our team.
Learn how insurance claims processing works, the challenges organisations face, and how to automate payment collection.
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