Trust is everything in our line of work. When contact centres rely on Paytia to handle their customers' card payments securely, they need to know we're running a clean operation — in every sense. We won't tolerate bribery or corruption in any form, full stop.
This policy applies to everyone who works for or with Paytia: employees, directors, contractors, consultants, and business partners. It's grounded in the UK Bribery Act 2010, but our standards go beyond mere legal compliance.
This policy applies to all Paytia operations worldwide, including our US entities and any customer we serve outside the UK. We treat bribery and corruption the same way wherever our people work or our platform is used.
Alongside the UK Bribery Act 2010, we hold ourselves to the US Foreign Corrupt Practices Act (FCPA, 15 USC §78dd-1 et seq.) and the OECD Anti-Bribery Convention. Where local anti-corruption law is stricter than these, we follow the stricter standard. Where it's weaker, we still hold the line described in this policy. Local law adds to our commitments; it never reduces them.
Every member of staff receives the same anti-bribery training regardless of country, and the gift, hospitality, facilitation payment, and due diligence rules that follow apply globally. If you're acting on behalf of Paytia anywhere in the world, these are the standards you're working to.
If you're connected to Paytia in any working capacity, this policy covers you:
In plain terms, bribery is offering, promising, or giving someone something of value to get them to act improperly — or accepting such an inducement yourself. It doesn't have to be cash. It could be a favour, a gift, or a business opportunity.
Corruption is the misuse of a position of trust for personal gain. Bribery is one form, but it also covers fraud, embezzlement, and money laundering.
These are the small unofficial payments sometimes made to speed up routine government processes. They're illegal under UK law, and we prohibit them entirely.
To be absolutely clear, the following are off limits:
Business relationships involve the occasional coffee, working lunch, or modest gift. That's fine, as long as it:
Some things are always off the table:
We're careful about who we work with. As a PCI DSS Level 1 certified payment platform, we already run extensive due diligence on our technology partners. We apply the same rigour to anti-bribery and corruption, checking that partners and suppliers:
Trust your instincts. If something feels wrong, it probably is. Watch out for:
If you suspect bribery or corruption, you have a duty to speak up. There are several ways to do it:
Every report is treated confidentially and investigated properly. We don't tolerate retaliation against anyone who raises a genuine concern — that's a firm commitment.
We run regular anti-bribery and corruption training so everyone at Paytia knows:
We take breaches seriously. Depending on the circumstances, a violation could lead to:
We review this policy every year and update it when needed. Our Compliance Officer keeps an eye on how well it's working day to day and reports regularly to senior management and the Board. As our business grows — and it is growing — our anti-corruption controls evolve with it.
Got a question about this policy, or need to raise a concern?
This policy reflects Paytia's commitment to ethical business conduct and full compliance with the UK Bribery Act 2010.