Handle thousands of card payments daily without exposing a single digit to your agents or your call recordings. Paytia takes card data entirely out of your contact centre, so PCI compliance stops being a constant audit burden and starts being a box you've already ticked. Works with every major CCaaS platform — Genesys, Five9, Amazon Connect, NICE, 8x8, and more. No infrastructure changes required.
How Paytia fits into high-volume contact centre environments.
When you've got hundreds or thousands of agents taking card details every day, the attack surface is enormous. Add call recording obligations and high staff turnover, and contact centre PCI compliance turns into a year-round operational burden. It's the same story whether you call it a call centre or a contact center — the underlying problem is the same: card data is everywhere it shouldn't be.
Thousands of agents handling card details every day creates an enormous attack surface. A single breach can expose millions of card numbers and trigger crippling fines.
Maintaining PCI compliance across a large agent workforce means costly annual audits, network segmentation, and constant monitoring of every workstation that touches card data.
Regulations require call recordings, but card data in those recordings creates a PCI liability. Pausing and resuming recording is error-prone and unreliable at scale.
High staff turnover means constant retraining on payment security procedures. Every new agent is a potential compliance risk until fully trained and monitored.
The fastest route to PCI compliance in a contact centre is to stop handling card data at all. That's what Paytia does.
When a customer needs to pay, the agent clicks a button in their browser. The customer is prompted to enter their card details on their own phone keypad. Those keypresses are intercepted by Paytia before they reach your telephony stack, so the tones never arrive at your SBC, your recording platform, or your agent's headset. The agent stays on the line the whole time and can talk the customer through anything that goes wrong — they just can't hear or see the card number.
Because the card data is redirected to Paytia's PCI DSS Level 1 certified environment before it touches anything you own, your call centre drops out of most of the PCI scope that used to apply. You don't have to pause and resume recordings. You don't have to segment workstations. You don't have to train new agents on payment security procedures, because they never handle payments. For most contact centres this moves the PCI conversation from SAQ D (329 controls) to SAQ A (22 controls) — a huge reduction in audit effort.
It works the same whether you run a UK contact centre or a US call center, and it doesn't care which CCaaS platform you're on. Genesys, Five9, Amazon Connect, NICE, 8x8, Avaya — we've deployed against all of them. The integration is typically done within a week, not a quarter.
If you want the plain-English version of what PCI DSS actually requires of a contact centre in 2026, read our guide to PCI compliance and call recording.
Our payment tools are designed specifically for contact centres, covering everything you need for secure, PCI-compliant phone payment processing.
Proprietary technology replaces DTMF tones with flat audio in real time. Agents hear nothing identifiable — card data never enters your environment.
Works with Genesys, Five9, Amazon Connect, NICE, 8x8, and every major contact centre platform. No infrastructure changes required.
Record every call without worrying about card data. DTMF masking means recordings are automatically PCI compliant — no pause/resume needed.
Agents access the payment portal from any web browser. Enter the amount, prompt the customer, and watch the payment complete in seconds.
Agents see progress indicators and confirmation on screen. Customers hear verbal confirmation. No awkward silences or uncertainty.
Agents never touch card data, so there is nothing to train on. New starters are payment-safe from day one — no security procedures to memorise.
Agent-assisted secure phone payments with DTMF masking and zero agent data exposure.
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Secure payment links agents can send during or after calls for self-service payment capture.
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Set up recurring billing and subscription payments securely during customer calls.
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24/7 automated self-service payments via interactive voice response for overflow and out-of-hours.
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The highest level of PCI certification. Paytia is audited annually by a Qualified Security Assessor.
UK government-backed cyber security certification. Assessed and certified annually.
Full compliance with UK and EU data protection regulations. Customer data handled with strict privacy controls.
Compliant with FCA, MiFID II, and Ofcom call recording requirements. Card data is never captured.
Yes. Paytia integrates with all major contact centre platforms including Genesys, Five9, Amazon Connect, NICE, 8x8, and Avaya. No infrastructure changes are required and there's no downtime during setup.
When a customer keys in their card number during a call, Paytia intercepts the DTMF tones and replaces them with flat audio in real time. Agents hear nothing identifiable, and card data never enters your contact centre environment.
No. Because agents never handle card data, there are no security procedures to learn. New starters are payment-safe from day one. The browser-based portal is intuitive and requires no specialist training.
DTMF masking means card data is stripped before it reaches your recording platform. Recordings are automatically PCI compliant with no pause/resume needed — you can record 100% of calls.
It depends on your setup, but the reduction is significant. Because card data never enters your environment — not through agent workstations, not through call recordings, not through your network — the number of systems in scope for your PCI audit drops substantially.
Featured Contact Centre Partner
Paytia integrates with ContactOne to deliver DTMF-masked secure phone payments alongside ContactOne's omnichannel routing, call recording, and 100+ agent deployments.
Learn about ContactOne + Paytia →See how Paytia takes card data out of your contact centre — from the agent's headset to the call recording to your network.