Network-level call recording
Record every business call outside of your phone system. Activate recording on all calls. Review via dashboards with playback, download, and share. PCI-DSS controls ensure only the agent call leg is recorded, keeping sensitive data safe.
- Always-on recording at network layer
- In-screen playback with full controls
- Search and filter by date, number, keyword
- PCI-DSS compliant -- only agent leg recorded
Features
Dashboard Playback
Play recordings directly in the dashboard with time, volume, and scrub controls.
Download and Share
Quickly download recordings or share securely with colleagues for review.
API Integration
Control call recording via API and integrate directly into business workflows.
Global Storage
Control storage location globally into city/state regions for data residency.
Network-level
Recording layer
PCI-DSS
Compliant
Any PBX
Compatible
Global
Storage options
Recording, playback, and search
Activate on all calls
Enable always-on recording at the Paytia network layer -- independent of your PBX or telephony platform.
In-screen playback
Play recordings directly in the dashboard with familiar controls (time, volume, scrub).
Search and filters
Filter by date range, phone numbers, keywords, or user -- export results for audit or review.
Call Recording Report
Administrator dashboard for searching, reviewing, and exporting recordings.
Playback Controls
Inline audio player with playback timeline and volume control.
Search and Filter
Date range, phone numbers, keywords, and user filters -- designed for fast investigation.
Download and Share
Quickly download recordings or share securely with colleagues for review.
PCI-DSS built in
Recording is limited to the agent call leg. When sensitive data entry occurs, no customer PAN/expiry/CVV audio is captured -- maintaining PCI-DSS compliance while retaining operational recordings.
Customisation and integration
API-driven control
Paytia exposes an API for starting, stopping and retrieving call recordings and their metadata, so you can wire recording directly into your CRM, ticketing tool, or reporting pipeline rather than managing it as a separate system.
Global storage placement
Paytia can control the storage location globally into city/state regions to suit local legislation and data residency requirements.
Frequently asked questions
Where are the recordings stored?
Call recordings are stored securely online and accessible via the administrator dashboard.
Who can view or share recordings?
Administrators can view, download, and share recordings from the dashboard.
Does this work with any phone system?
Yes -- recording occurs at Paytia's network layer and works alongside your existing PBX or cloud telephony.
Ready to enable network-level call recording?
See the dashboard, playback, download, and share features live in a guided session.
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