Call Recording at Telephony
Network Level
Activate recording on all calls. Review via dashboards with playback, download and share. PCI-DSS controls ensure only the agent call leg is recorded, keeping sensitive data safe.
Solution Overview
Discover how our solution can help your business
Network-level Call Recording
Record every business and user call outside of your phone system
Activate on All Calls
Enable always-on recording at the Paytia network layer—independent of your PBX or telephony platform.
In-screen Playback
Play recordings directly in the dashboard with familiar controls (time, volume, scrub).
Powerful Search & Filters
Filter by date range, phone numbers, keywords or user—export results for audit or review.
Call Recording Report
Administrator dashboard for searching, reviewing and exporting recordings.
Playback Controls
Inline audio player with playback timeline and volume control.
Search & Filter
Date range, phone numbers, keywords and user filters—designed for fast investigation.
Download & Share
Quickly download recordings or share securely with colleagues for review.
PCI-DSS Built In
Recording is limited to the agent call leg. When sensitive data entry occurs, no customer PAN/expiry/CVV audio is captured—maintaining PCI-DSS compliance while retaining operational recordings.
Customisation & Integration
API-driven Control
Paytia can deliver API integration for control of call recording, recordings and their stored metadata—empowering businesses to integrate call recording as a capture service directly into business systems and workflows.
Global Storage Placement
Paytia can control the storage location globally into city/state regions to suit local legislation and data residency requirements.
Frequently Asked Questions
Ready to enable network-level call recording?
See the dashboard, playback, download and share features live in a guided session.
Book a demo