Automated, PCI-compliant phone payments that reduce costs and enhance security. Let customers pay by phone any time of day or night, no agent required. Paytia's IVR payment system handles the entire transaction securely and automatically.
Customer calls payment line
Greeted by automated voice prompt
Enters card details via keypad
DTMF masking secures every keystroke
Payment confirmed automatically
Verbal confirmation plus optional receipt
24/7
Always available
Zero
Agent time required
45s
Average call duration
PCI L1
Fully certified
IVR payment solutions automate telephone payments, allowing customers to pay 24/7 without agent assistance. The system uses voice prompts and touchtone inputs to guide customers through a secure payment process.
Enable customers to make payments at any time without agent assistance, reducing staffing costs while maintaining service quality.
Reduce PCI DSS scope with our secure payment architecture, eliminating card data from your call centre environment entirely.
Integrates with your existing telephony system, CRM, payment processors, and other business systems for streamlined operations.
Handles unlimited call volumes with consistent performance, adapting to seasonal fluctuations without service degradation.
Customer calls your payment line and is guided through an automated payment process with clear voice prompts.
DTMF masking secures card entry, ensuring card details never reach your environment. Voice prompts guide through card number, expiry, and CVV.
Transaction is securely processed through your gateway, and confirmation is provided to the customer verbally plus optional SMS or email receipt.
Customers call, enter their details via keypad, and pay, even outside business hours. Never miss a payment because the office is closed.
Secure card entry with dual-tone multi-frequency masking that protects sensitive data throughout the entire process.
Support for credit cards, debit cards, and other payment methods to accommodate customer preferences.
Comprehensive dashboard with transaction data, success rates, payment analytics, and drop-off point tracking.
Provide payment services in multiple languages to accommodate diverse customer bases across regions.
Tailor the payment process to match your brand voice and specific business requirements with professional voice talent or text-to-speech.
Optional hybrid model where agents can assist customers but are removed during card data entry for maximum security.
Multiple confirmation options including voice, email, and SMS notifications with unique confirmation numbers.
Connect with CRM, ERP, billing systems, and payment processors for streamlined operations and automated workflows.
Reduce compliance scope and complexity with our secure architecture that eliminates card data from your environment.
| Requirement | Without | With Paytia |
|---|---|---|
| PCI Assessment | SAQ D (329 Qs) | SAQ A (22 Qs) |
| Network Security | Extensive | Minimal |
| Call Recording | Complex | No restrictions |
| Staff Training | Extensive | Minimal |
Discuss requirements, call volumes, and needs
Customised IVR design for your business
Technical configuration and integration
Comprehensive call flow and payment testing
Team training on monitoring and reporting
Smooth launch with 24/7 ongoing support
An IVR (Interactive Voice Response) payment solution is a secure, automated system that allows customers to make payments over the phone without agent assistance. The system uses voice prompts and keypad inputs to guide customers through the payment process, collecting card details securely while maintaining PCI DSS compliance.
DTMF masking intercepts the touchtone signals when customers enter their card details. These tones are replaced with flat tones, ensuring sensitive card data never reaches your call centre environment or recordings. This significantly reduces your PCI DSS compliance scope.
Yes, Paytia IVR solutions integrate seamlessly with existing systems including CRM platforms, payment processors, telephony systems, and ERP software. Standard API connections are available and can be customised to your requirements.
Implementation typically takes 2-4 weeks depending on complexity. For organisations with urgent needs, expedited implementation can reduce this to 5-7 business days. Implementation includes integration, gateway configuration, call flow design, and testing.
By implementing Paytia IVR, your organisation can typically qualify for SAQ A (22 questions) instead of SAQ D (329 questions). This drastically reduces your compliance burden since card data never enters your environment.
Yes. You can choose fully automated payments with no agent involved, or an agent-assisted model where the agent remains on the call but is removed from the payment process when sensitive data is being entered.
No. Our IVR solutions are built on scalable infrastructure that handles virtually unlimited transaction volumes. The system maintains consistent performance whether processing dozens or thousands of payments daily.
Customers receive immediate verbal confirmation during the call with a unique confirmation number. They can also opt to receive confirmation via email or SMS. The system integrates with your existing notification systems.
Join hundreds of organisations that have simplified compliance, reduced costs, and improved security with Paytia IVR payment solutions.