Support

Knowledge Base

Find help articles, setup guides, and answers to common questions about the Paytia platform.

Browse by Category

Configuration

31 articles

Add custom fields to capture payment infoCan I have more than one merchant ID?Can I send my customer a payment receipt?

Platform

28 articles

Access E-mails sent logAccess third-party webhook logsCDR details view

General Telephony

13 articles

Can I use Agent Capture Assist with my mobile?Do I Need to Replace My Existing Telephone Number?Set the number shown on customer's phone

API

12 articles

API detailsCDR Details Webhooks: Push Telephony EventsHow do I add extra API key security on Paytia?

Billing & Account

12 articles

How can I top-up call minutes?How do I add an additional user license?Cancel your Keyphone account

Troubleshooting

11 articles

Do I need to install PC software for payments?Gateway Error Messages: Understanding and Resolving IssuesHow do I reset a users password?

Getting Started

11 articles

Free set-up support for Agent Capture AssistHow do I access and use the test platform?How do I log onto the Paytia payment platform?

Compliance

7 articles

Address Verification for card processing (AVS)Data privacyDoes using Paytia combat fraud?

Aircall

5 articles

Conference Pay with GladlyConfigure Aircall with PaytiaPorting Telephone Numbers from Aircall to Paytia

Zoom

5 articles

Configure Paytia with ZoomInstall the Paytia app on ZoomHow do I remove the Paytia app from Zoom

3CX

4 articles

How Paytia telephony keeps phone payments secureHow do I configure SIP as a service from Paytia?How do I set up Paytia to work with BT One Phone?

Stripe

4 articles

How do I add tax for Stripe? How do I create or use my Stripe payment accounts?Use customer look-up in Agent Capture Assist

Opayo

3 articles

How do I add a reserve amount to a credit card via Opayo?Configure your Opayo account with PaytiaWhat does this error code from Opayo mean?

SIP

3 articles

Add additional SIP numbersPaytia SIP services SIP calls are failing outbound

Payment links

3 articles

How do I cancel my Payment links account?How do I sign up to Payment links?How do I use Payment links to create a payment?

FAQ

3 articles

How do I capture a card?How do I configure my Agent Capture Assist?How do I enable Two-Factor Authentication (2FA)?

General

2 articles

How do I set up PayPal for Agent Capture Assist?Add the Paytia IP address to my payment gateway

Worldpay

2 articles

How do I activate a Worldpay payment gateway?Set up WorldPay with Agent Capture Assist

Checkout Payments

2 articles

How do I create a Checkout payment method?How do I manage shipping options for Checkout?

Conference Pay

2 articles

How do I use Conference pay?How to Use Conference Pay

Policies

2 articles

Support hours and response times - Enterprise SLASupport hours, priorities and SLAs

Campaign

1 article

Campaign eForms Customization

Changing your set up

1 article

Control which card brands & types you accept

Click to Pay

1 article

How do I use Click 2 Pay to create a payment?

AutoPay IVR

1 article

How to Configure Your AutoPay IVR

PayMobile for Stripe

1 article

How to Sign Up for PayMobile for Stripe on iOS?

Lloyds

1 article

Lloyds Cardnet error: ApprovalCode N:-5005 purchase limit

Telephone payments

1 article

Watch a demo of the Paytia secure telephone payment process

Onboarding

1 article

What banks need to assess your card processing application

Zoho

1 article

Zoho integration from Paytia core for push updates

All Articles A-Z

3CX triple DTMF tones: RTP marker bit fixAccess E-mails sent logAccess third-party webhook logsActivate users to access the Paytia PlatformAdd a merchant account profile to a payment gatewayAdd additional SIP numbersAdd custom fields to capture payment infoAdd multi-factor authentication to my accountAdd the Paytia IP address to my payment gatewayAddress Verification for card processing (AVS)Alternative phone-routing options for Paytia with AircallAPI detailsAssign different payment types to usersCall presentationCall records reportCampaign eForms CustomizationCan I have more than one merchant ID?Can I send my customer a payment receipt?Can I use Agent Capture Assist with my mobile?Can I use my existing merchant account with Paytia?

More Resources

Blog

Industry insights, product updates, and payment security news.

Payment Glossary

Plain-English definitions of key payment security terms.

Case Studies

See how businesses use Paytia to take secure payments.

Still need help?

Our support team is here to help. Submit a ticket and we'll get back to you within one business day.

Submit a TicketRequest a Demo