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General Telephony

Paytia US Number porting

Every field on the US porting form, explained. Getting these right first time is the difference between a port that takes days and one that drags on for weeks.

Number Porting (LNP) – Field Explanations

Paytia has to carry out the movement of your numbers from your current calls and lines provider to their own service provider. This will allow your calls to be routed directly into Paytia reducing the cost of call forwarding and allowing card data to be removed prior to it reaching your telephony services.


This document explains each field required by Paytia when porting (moving) US telephone numbers from an existing service provider. All information must exactly match the records held by the current (losing) carrier to avoid port rejections.


Required Porting Fields Explained

Field Name

Plain-English Explanation

Auth Name*

The full name of the person authorised to approve the number port. This must match the authorised contact on the existing carrier account.

Auth Date*

The date on which the authorised person approved the port request. This confirms when consent was given.

Account Number with current lines provider*

The account number assigned by the current (losing) carrier. This must match exactly what appears on their billing records.

Account PIN/Password

A security PIN or password set on the existing account. Some carriers require this to prevent unauthorised ports. If no PIN exists, this may be left blank or marked N/A.

Billing Telephone Number (BTN/ATN)*

The primary telephone number associated with the account for billing purposes. This identifies the account and is often not the same number being ported.

End User Name*

The legal name of the business or individual that owns the telephone numbers. This must exactly match the name on the current carrier’s records.

Type Of Service*

Indicates whether the service is Business or Residential. This determines which porting rules apply.

Business

Confirms that the numbers belong to a business entity rather than a residential customer.

Service Address

The physical address on file with the current carrier for the phone numbers. This must match their records exactly.

Street Number*

The building or property number of the service address (for example, 12, 100, 42A).

Street Pre-Direction

Any directional prefix that appears before the street name (for example, N, S, E, W, NE).

Street Name*

The actual name of the street (for example, Main, Market, Broadway).

Street Type

The type of street, such as Street, Road, Avenue, Boulevard, Drive, Lane, etc.

Street Post Direction

Any directional suffix that appears after the street name (for example, NW, SE).

Location Type 1

An additional address qualifier, such as Suite, Unit, Floor, Building, or Apartment.

Location Value 1

The specific value for the location type, such as Suite 200, Floor 3, Unit B.

City*

The city associated with the service address on the current carrier’s records.

State*

The US state where the service address is located, typically shown as a two-letter abbreviation (for example, CA, NY, TX).

Zip/Post Code*

The ZIP / Postal code associated with the service address. This must match exactly what the current carrier has on file.


Important Porting Notes

  • Exact data matching is critical
    Any mismatch between the submitted information and the losing carrier’s records can result in a port rejection.


  • BTN is often the primary validation field
    Many US carriers use the Billing Telephone Number as the main account identifier during validation.


  • Service address matters
    The service address on file is typically used for validation, not the billing or mailing address.


  • Authorisation is mandatory
    Ports cannot proceed without clear authorisation from the account holder or authorised contact.


Summary

Providing accurate, carrier-matching information for all required fields significantly reduces delays and rejections during the Inteliquent number porting process.


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When I call Paytia it puts the call back through to our main business telephone number?

That's the platform doing what it should. Here's how inbound and outbound calling work, and why the call comes back to your main number.

Can I use Agent Capture Assist with my mobile?

Yes. We deliver payment calls to mobiles just as readily as landlines — give us the mobile number during setup and verify it.

Do I Need to Replace My Existing Telephone Number?

No. Keep the number your customers already dial and forward those calls to your Paytia number. Nothing you've published has to change.

How can I set the telephone number that appears on my customer's phone when you call them?

When you call a customer they can see either your secure payment number or the number you're calling from. It defaults to the secure payment number — here's how to change it.

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