Knowledge Hub
Pick the resource that matches the question you're trying to answer
We've built four content hubs. Each one solves a different problem. If you're already deep into PCI work, jump straight to the glossary. If your board is asking why phone payments matter at all, start with Compliance 101. The guides and case studies sit in between — concrete and project-shaped.
218 terms
Payment glossary
Plain-English definitions of every term you'll meet in a PCI conversation. Card-not-present, SAQ A, channel separation, tokenisation, DTMF — all explained without the vendor spin.
Browse all 218 terms →10 modules
Compliance 101
A structured course on PCI DSS, written for operations and finance teams — not QSAs. Ten modules, each readable in under fifteen minutes. Start at the top or pick the gap you need to plug.
Open Compliance 101 →Practical guides
Guides & how-tos
Project-shaped guides for the people doing the work. Each one walks through a specific decision — picking a capture model, scoping a roll-out, talking to your QSA — with the trade-offs spelled out.
- DTMF masking explained
- Channel separation explained
- Pay-by-link for contact centres
- Solutions for contact centres
Real projects
Case studies & blog
What actually happens when teams roll this out. Case studies cover the deployment — scope before, scope after, time to live. The blog covers the day-to-day — operations, AI in payments, what's changing in PCI.
Read the blog →Why we publish all this in the open
Most secure-payment vendors gate their best content behind a form. We don't. The buyers we talk to are already doing their own research — QSAs, heads of compliance, ops directors trying to bring SAQ scope down. Hiding the answers behind a download barrier just sends them to a competitor that doesn't.
So everything's open. Every glossary term, every Compliance 101 module, every guide and case study. If it helps you make a better decision — even if that decision isn't us — we'd rather you had it.
Frequently asked questions
Where do I start if I'm new to PCI DSS?
Start with Compliance 101. Module 1 covers what PCI DSS actually is and why it applies to phone payments. From there, the modules build on each other — SAQ types, scope reduction, then the specific changes in v4.0.1. If you've got a specific term you don't recognise, search the glossary first — it's faster than working out where in a guide the definition sits.
Which guide should I read before booking a demo?
Read the PCI scope reduction guide and the channel separation vs DTMF masking comparison. Between them they cover the two architectural decisions that drive everything else — what model fits your contact centre, and how much SAQ relief you'll actually get. Most demo conversations start from one of those two questions.
Are the glossary entries accurate?
Yes. We rewrote all 218 entries against PCI DSS v4.0.1 and the current acquirer guidance. Where a term has different meanings in different contexts (e.g. "tokenisation" in card-present vs MOTO vs gateway-side), we say so explicitly. No vendor-marketing definitions.
Do I have to read everything before talking to Paytia?
No — and we'd rather you didn't. The Knowledge Hub is here so you can answer the questions your QSA or board will ask before signing anything. If you've already got a clear use case, jump straight to /demo and we'll walk you through what's relevant.
How often is this content updated?
Compliance 101 and the glossary are reviewed quarterly, and immediately when the PCI Council publishes errata or supplements. The blog and case studies are continuous. If you spot something that's out of date, tell us — there's a contact link on every article.
Can I share these resources with my team or auditor?
Yes. Every page is public, indexed, and free. We get a lot of "my QSA asked for a reference on X" emails — link them straight to the relevant glossary entry or Compliance 101 module. No gated PDFs, no email-walls.
Ready to see it work?
Book a 20-minute demo. We'll walk a live capture and answer the PCI scoping questions your QSA will ask.
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