Our PCI DSS Level 1 telephony infrastructure connects businesses to Paytia's solutions worldwide. Built on AWS, it handles call routing, DTMF capture, IVR automation, outbound dialling, and real-time call processing — all within a PCI DSS Level 1 certified environment.
Purpose-built for secure payment and data capture.
Paytia's telephony platform sits between the agent and customer, controlling both call legs. During payment, DTMF tones are intercepted and masked before reaching the agent.
Paytia controls audio between two call legs (Agent ↔ Paytia ↔ Customer)
Purpose-built telephony infrastructure that goes far beyond connecting calls.
Routes inbound and outbound calls through Paytia’s secure infrastructure. Supports multi-site delivery, failover routing, and geographic load balancing across global regions.
Captures keypad tones in real time and replaces them with flat tones before they reach the agent or call recording. The core technology that enables PCI-compliant phone payments.
Automated interactive voice response for 24/7 self-service payments, account lookups, and customer routing. Fully customisable call flows with text-to-speech and dynamic prompts.
Automated and agent-initiated outbound calls for payment collection, payment chase, and customer callbacks. Integrates with campaign management and CRM workflows.
Browser-based calling via WebRTC and enterprise SIP trunk connectivity. Agents can take secure payments from any device with a browser — no softphone required.
Full call recording with automatic DTMF suppression. Recordings are PCI compliant by default — no pause, no resume, no redaction needed.
From simple call forwarding to enterprise SIP integration — choose the method that fits your infrastructure.
| Method | Best for | Complexity |
|---|---|---|
| Call Forwarding | Small businesses, quick start | Simple |
| Agent Call Return | Any business with call transfer | Simple |
| Conference Pay | Businesses with PABX systems | Intermediate |
| SIP Call Forwarding | Remote and mobile teams | Intermediate |
| Digital SIP | Enterprise contact centres | Enterprise |
| Multi-Site Delivery | Multi-location businesses | Enterprise |
Forward calls to a Paytia number when payment is needed. Works with any phone system, no configuration required.
Blind transfer sends the customer to Paytia, which calls the agent back on their direct number once payment is captured.
Uses your PABX conference calling to bring Paytia into the active call. Agent stays on the line throughout.
Hybrid SIP forwarding for remote workers and mobile teams. Digital voice quality with simple setup.
SIP trunk integration with direct carrier connectivity. Ready for high call volumes.
Distributed call routing across multiple locations with automatic failover and disaster recovery.
Entire platform runs on Amazon Web Services with dedicated infrastructure in multiple regions, automatic scaling, and 99.99% uptime.
Geographic redundancy ensures calls are routed even during regional outages. Automatic failover with zero-downtime deployment.
Guaranteed platform availability with continuous monitoring, automatic alerting, and rapid incident response around the clock.
Handles everything from single-agent businesses to enterprise contact centres with thousands of concurrent calls. Scales automatically with demand.
Our telephony specialists will recommend the best connection method for your infrastructure.