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Paytia Platform — Hosted on AWS

Paytia's global telephony platform

Our PCI DSS Level 1 telephony infrastructure connects businesses to Paytia's solutions worldwide. Built on AWS, it handles call routing, DTMF capture, IVR automation, outbound dialling, and real-time call processing — all within a PCI DSS Level 1 certified environment.
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How the telephony platform works

Paytia's telephony platform sits between the agent and customer, controlling both call legs. During payment, DTMF tones are intercepted and masked before reaching the agent.

Dual Mode Call Flow

Paytia controls audio between two call legs (Agent ↔ Paytia ↔ Customer)

AgentCall Leg 1PaytiaAudio ControlCustomerCall Leg 21INVITE (SIP/PSTN)INVITE (SIP/PSTN)200 OK200 OKBoth call legs established - Paytia sits in the middleAgent and Customer connected via Paytia2RTP AudioRTP Audio (forwarded)RTP AudioRTP Audio (forwarded)Paytia passes audio through normallyBoth parties can hear each other3Start Payment (DTMF/API)Paytia Takes Control of AudioChannel Separation: Disconnects audio between legsDTMF Masking: Masks keypad tones4Hold Music + ProgressPayment PromptsDTMF (Card Details)Agent and Customer hear different audio - Full control

What the platform does

Purpose-built telephony infrastructure that goes far beyond connecting calls.

Intelligent Call Routing

Routes inbound and outbound calls through Paytia’s secure infrastructure. Supports multi-site delivery, failover routing, and geographic load balancing across global regions.

DTMF Capture & Masking

Captures keypad tones in real time and replaces them with flat tones before they reach the agent or call recording. The core technology that enables PCI-compliant phone payments.

IVR Engine

Automated interactive voice response for 24/7 self-service payments, account lookups, and customer routing. Fully customisable call flows with text-to-speech and dynamic prompts.

Outbound Dialling

Automated and agent-initiated outbound calls for payment collection, payment chase, and customer callbacks. Integrates with campaign management and CRM workflows.

WebRTC & SIP

Browser-based calling via WebRTC and enterprise SIP trunk connectivity. Agents can take secure payments from any device with a browser — no softphone required.

Call Recording Compliance

Full call recording with automatic DTMF suppression. Recordings are PCI compliant by default — no pause, no resume, no redaction needed.

1Channel Separation (Audio Disconnect During Entry)

Agent & Customeron CallAgent StartsCaptureAgent HearsHold Music + ProgressCustomer EntersPAN, MMYY, CVVAudio RejoinsConversation ContinuesStep 1Step 2Step 3: Audio SeparatedStep 4No Sensitive Data Spoken or OverheardCustomer never reads card details aloudAgent hears hold music (recorded without gaps)Maximum PCI scope reduction - zero training requiredWorks with SIP and PSTN connectivity

2DTMF Masking (Agent Stays Connected; Tones Masked)

Agent & Customeron CallAgent Starts Capture(Remains Connected)Customer Enters DataDTMF Tones MaskedAgentContinuesAgent Remains Connected ThroughoutContinuous Agent Support with Complete SecurityDTMF keypad tones completely masked - not audible or recordedAgent can assist customer throughout payment processEquivalent PCI scope reduction to Channel SeparationWorks with SIP and PSTN connectivity

3Conference Pay (Conference in Paytia; Agent-Assisted)

Agent & Customeron CallAgent PutsCustomer on HoldAgent ConferencesPaytia Number(Third Party)Agent EntersAgent ID(Authentication)Agent BringsCustomer BackAgent PressesStart Capture in UIBoth HearPaytia PromptsCustomer Enters DataPaytia Processes& Drops fromConferenceAgent & CustomerContinue Conversation12345678No Telephony Integration RequiredUses existing PBX conference feature. Fast deployment. Perfect for mixed/legacy estates. Works with SIP and PSTN.

Six ways to connect

From simple call forwarding to enterprise SIP integration — choose the method that fits your infrastructure.

MethodBest forComplexity
Call ForwardingSmall businesses, quick startSimple
Agent Call ReturnAny business with call transferSimple
Conference PayBusinesses with PABX systemsIntermediate
SIP Call ForwardingRemote and mobile teamsIntermediate
Digital SIPEnterprise contact centresEnterprise
Multi-Site DeliveryMulti-location businessesEnterprise

Call Forwarding

Forward calls to a Paytia number when payment is needed. Works with any phone system, no configuration required.

  • Works with any phone system
  • No infrastructure changes needed
  • Agent stays on the line throughout

Agent Call Return

Blind transfer sends the customer to Paytia, which calls the agent back on their direct number once payment is captured.

  • Uses standard blind call transfer
  • Works with any PABX system
  • Agent reconnected automatically

Conference Pay

Uses your PABX conference calling to bring Paytia into the active call. Agent stays on the line throughout.

  • PABX conference call integration
  • Agent remains on the call
  • Multi-party payment capture
  • No special hardware required

SIP Call Forwarding

Hybrid SIP forwarding for remote workers and mobile teams. Digital voice quality with simple setup.

  • Digital SIP voice quality
  • Ideal for remote and mobile teams
  • Transparent voice service

Digital SIP Interconnectivity

SIP trunk integration with direct carrier connectivity. Ready for high call volumes.

  • Direct carrier integration
  • Enterprise-level scalability
  • Custom SIP header support
  • Maximum call quality

Multi-Site Delivery

Distributed call routing across multiple locations with automatic failover and disaster recovery.

  • Multi-location call routing
  • Automatic failover
  • Disaster recovery built in
  • Business continuity planning

Global infrastructure

AWS-Hosted

Entire platform runs on Amazon Web Services with dedicated infrastructure in multiple regions, automatic scaling, and 99.99% uptime.

Multi-Region Redundancy

Geographic redundancy ensures calls are routed even during regional outages. Automatic failover with zero-downtime deployment.

99.99% Uptime

Guaranteed platform availability with continuous monitoring, automatic alerting, and rapid incident response around the clock.

Scalable Architecture

Handles everything from single-agent businesses to enterprise contact centres with thousands of concurrent calls. Scales automatically with demand.

Ready to connect?

Our telephony specialists will recommend the best connection method for your infrastructure.

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