DTMF SuppressionTechnology
Eliminate security risks: Advanced DTMF suppression masks card entry tones during phone payments, building customer trust and increasing revenue through seamless, secure payment experiences.
Secure IVR Payment Flow
DTMF tones masked for complete security
Transform Your Phone Payment Process
DTMF suppression technology eliminates the audible tones that customers hear when entering their card details over the phone. This not only protects sensitive information from being overheard but also creates a more professional and trustworthy payment experience.
Complete Security
Eliminate audible card entry tones to protect sensitive information from being overheard by anyone nearby.
Customer Trust
Create a more professional and trustworthy payment experience that builds confidence in your brand.
Seamless Integration
Integrates seamlessly with your existing phone systems and IVR infrastructure without disrupting operations.
Business Benefits
DTMF Suppression delivers immediate business value by eliminating customer privacy concerns while maintaining full agent interaction, leading to higher conversion rates and improved customer satisfaction.
Every time a customer hesitates to give card details because they're worried about being overheard, you lose revenue. Every time an agent can't help during payment because of security concerns, you lose customer satisfaction. DTMF Suppression eliminates both problems while maintaining the personal touch your customers expect.
Higher Conversion Rates
When customers feel secure and can still get agent support, they complete more transactions. Fewer abandoned calls mean more revenue and better customer experience.
Reduced PCI Compliance Scope
Significantly reduce your PCI DSS compliance scope since card data is masked and not audibly transmitted. Lower compliance costs and audit requirements while maintaining security.
Enhanced Customer Experience
Customers can pay from any environment without privacy concerns while maintaining full agent interaction. No more waiting for quiet spaces or private moments.
Faster Implementation
Integrates with most existing phone systems within days, not weeks. No complex infrastructure changes required, just better privacy protection with human support.
For businesses using 3CX phone systems, our DTMF suppression solutions integrate directly with your existing telephony infrastructure, providing secure payment collection that works seamlessly with your current setup while maintaining full PCI compliance.
Automated Payment Collection
Enable customers to make payments at any time without agent assistance, reducing staffing costs while maintaining service quality.
Enhanced Compliance
Reduce PCI DSS scope with our secure payment architecture, eliminating card data from your call center environment.
Seamless Integration
Integrates with your existing telephony system, CRM, payment processors, and other business systems for streamlined operations.
Scalable Architecture
Handles unlimited call volumes with consistent performance, adapting to seasonal fluctuations without service degradation.
How IVR Payment Solutions Work
Secure, automated payment processing that protects sensitive card data with advanced DTMF suppression technology.
DTMF Suppression Technology Flow
DTMF Suppression maintains the continuous call connection while securely capturing payment data. When customers press keys, Paytia captures the real DTMF tones for processing but plays replacement # tones to the agent, ensuring sensitive card information is never heard while maintaining natural conversation flow.
Customer Initiates Payment
Customer calls your payment line and is guided through an automated payment process with clear voice prompts.
Secure Data Collection
DTMF masking secures card entry, ensuring card details never reach your environment or call recordings.
Payment Processing
Transaction is securely processed with real-time confirmation provided to the customer via voice and SMS.
Comprehensive DTMF Suppression Features
Advanced capabilities that streamline phone payments while maintaining the highest security standards.
24/7 Payment Availability
Allow customers to make payments any time of day or night, even outside business hours.
DTMF Masking Technology
Secure card entry with dual-tone multi-frequency masking that protects sensitive data.
Flexible Payment Options
Support for credit cards, debit cards, and other payment methods to accommodate customer preferences.
Real-time Reporting
Comprehensive dashboard with transaction data, success rates, and payment analytics.
Multi-language Support
Provide payment services in multiple languages to accommodate diverse customer bases.
Customizable Call Flows
Tailor the payment process to match your brand voice and specific business requirements.
Agent-Assisted Option
Optional hybrid model where agents can assist customers but are removed during card data entry.
Payment Confirmation
Multiple confirmation options including voice, email, and SMS notifications.
Seamless Integrations
Connect with CRM, ERP, billing systems, and payment processors for streamlined operations.
Simplify PCI DSS Compliance
Reduce compliance scope and complexity with our secure architecture that eliminates card data from your environment.
PCI DSS Level 1
Our solutions are built on infrastructure that meets the highest level of PCI compliance standards, ensuring maximum security for your customers' payment data.
Reduce compliance scope to SAQ A
Eliminate card data from your environment
Reduce compliance audit costs by up to 80%
Simplified annual assessment process
Compliance Comparison
| Requirement | Without Paytia | With Paytia IVR |
|---|---|---|
| PCI Self-Assessment | SAQ D (329 questions) | SAQ A (22 questions) |
| Network Security | Extensive Requirements | Minimal Requirements |
| Call Recording Restrictions | Complex & Risky | No Restrictions |
| Staff Training Requirements | Extensive | Minimal |
| Annual Audit Costs | £15,000 - £50,000 | £3,000 - £8,000 |
Frequently Asked Questions
Common questions about our IVR payment solutions
Ready to Transform Your Phone Payments?
Join hundreds of organizations that have simplified compliance, reduced costs, and improved security with Paytia's IVR payment solutions.