Policyholders pay premiums and excesses securely by phone. Agents process payments without ever accessing card data — fully FCA and PCI compliant. Transform your claims processing with secure inbound payment card capture and comprehensive workflow automation.
Tailored solutions for the insurance industry that protect policyholders and simplify compliance.
Zero
Card data exposure
99.99%
Platform uptime
FCA
Compliant
Level 1
PCI certified
Insurance companies face unique payment processing challenges that require specialised solutions designed for the complexities of policy management, claims processing, and regulatory compliance.
Collecting premiums over the phone means agents handle card data repeatedly. Each transaction creates a compliance risk and potential breach point across your entire workforce.
Policyholders paying excesses during stressful claims are asked to read card numbers aloud. This creates both a poor customer experience and a serious security vulnerability.
The FCA demands robust consumer protection including payment security. Non-compliance risks enforcement action, fines, and reputational damage in a trust-dependent industry.
Insurance records combined with payment data create an extremely high-value target. A breach exposes both financial and personal information, multiplying the impact significantly.
Proprietary technology replaces keypad tones in real time. Agents process premium and excess payments without hearing or seeing any card data.
Designed to meet FCA consumer protection requirements alongside PCI DSS. One solution that satisfies both regulatory frameworks for insurance.
Record every call for FCA compliance without capturing card data. DTMF masking means recordings are automatically PCI compliant.
Integrates with your existing policy management and CRM systems. Agents stay in their workflow while payments process securely in the background.
Enterprise-grade reliability ensures payments are always available. No downtime during peak renewal periods or claims surges.
Every transaction is logged with full audit history. Demonstrate compliance to regulators with detailed, tamper-proof payment records.
How Paytia's secure payment solutions enhance your insurance business
Protect sensitive customer payment information with advanced encryption and security measures, reducing the risk of data breaches and fraud.
Meet PCI DSS, GDPR, and insurance industry regulations effortlessly with our compliant payment processing systems.
Offer convenient and secure payment options for policy purchases, renewals, and claims payments, enhancing customer satisfaction.
Automate payment processing for policies and claims, reducing administrative burden and allowing your team to focus on client service.
Gain insights into payment patterns, helping you optimise cash flow, identify trends, and make data-driven business decisions.
Reduce payment processing costs and eliminate expenses associated with manual handling and security breaches.
End-to-end secure payment solutions with custom workflows, bespoke data capture forms, centralised data storage, and cross-company workflow management for insurance claims, policy payments, and automated settlements
Secure collection of credit and debit card information with PCI DSS Level 1 compliance, real-time BIN checks, and LUHN validation for policy premiums and deductible payments.
Secure capture of bank account information for direct debit setups, automated premium collections, and claims settlement preparations with Content Security Protection.
Advanced tokenisation of sensitive payment data with automated PII and MII data tagging, ensuring secure storage and GDPR compliance for future claim processing.
Secure payment verification and validation for claims assessments, with real-time fraud detection including 3DS2 verification and comprehensive audit trails.
Streamlined settlement payments to claimants using tokenised bank details, supporting all global currencies with 99.99% uptime guarantee for critical claim disbursements.
Comprehensive transaction reporting with Cyber Essentials Plus accreditation, automated compliance checks, and detailed audit trails for regulatory requirements.
Beyond standard payment processing, our platform offers sophisticated workflow management tailored for complex insurance operations
Design bespoke workflow processes that match your specific insurance operations, from claims assessment to settlement approval.
Create custom data collection forms tailored to your specific insurance products and regulatory requirements.
Secure, centralised repository for all insurance data with advanced search, reporting, and compliance features.
Manage payment workflows across multiple entities, brokers, and underwriters within a single platform.
From premium collection to claims excess, Paytia covers every telephone payment scenario in insurance.
Monthly, quarterly, and annual premiums collected securely over the phone without card data exposure.
Policyholders pay excesses during claims calls securely, maintaining dignity during difficult moments.
Renewal payments processed instantly during retention calls. No separate payment steps required.
Additional premiums for policy changes collected in the same call as the amendment.
Specialised payment processing solutions covering every aspect of insurance operations
Contact centre agents process policy payments with PCI DSS Level 1 compliance, DTMF masking, and real-time fraud detection including BIN checks and LUHN validation.
Learn more →Encrypted payment links with Secure Code verification for claim settlements and excess collections, supporting global currencies.
Learn more →Tokenised payment processing for recurring premiums with automated PII data tagging, GDPR compliance, and comprehensive audit trails.
Learn more →Comprehensive mobile payment solutions for field adjusters and claims processing with 3DS2 identity verification and 99.99% uptime.
Learn more →Meeting the highest security standards for insurance payment processing and data protection
Maintain the highest level of PCI certification for all insurance payment processing, ensuring complete protection of cardholder data during policy purchases, premium collections, and claims settlements.
Full European data protection compliance with automated PII and MII data classification, ensuring proper handling of sensitive policyholder and claimant information throughout the insurance lifecycle.
Government-backed cybersecurity accreditation demonstrating comprehensive protection against common cyber threats, providing additional assurance for insurance companies and their customers.
The highest level of PCI certification. Paytia is audited annually by a Qualified Security Assessor.
Meets Financial Conduct Authority requirements for consumer protection and payment security in insurance.
Full compliance with UK and EU data protection regulations. Policyholder payment data handled with strict privacy controls.
UK government-backed certification for cyber security best practices and vulnerability protection.
When a policyholder keys in their card number during a call, Paytia replaces the DTMF tones with flat audio in real time. The agent hears nothing identifiable and card data never enters your insurance environment.
Yes. Agents remain on the call throughout the entire payment process. They guide the policyholder through each step and see progress on screen, but cannot hear or see any card details.
Paytia integrates with all major policy management and CRM platforms. Agents access the payment portal from any web browser without leaving their existing workflow.
Paytia removes card data from your environment entirely, satisfying FCA consumer protection requirements alongside PCI DSS. Call recordings are automatically compliant with no pause/resume needed.
Paytia's 99.99% uptime SLA ensures the platform is available even during the busiest renewal and claims periods. Enterprise-grade infrastructure handles volume spikes without degradation.
Policyholders key in their card details using their phone keypad rather than reading them aloud. This maintains dignity during what is often a stressful claims experience, while keeping the payment fully secure.
Beyond payment card details, Paytia can securely capture bank account information for direct debits, sort codes, and other sensitive data needed for claims settlements and premium processing.
Join leading insurers using Paytia to protect policyholders, satisfy FCA requirements, and reduce PCI compliance costs.