Secure donation processing for charities and non-profits

Process donations securely by phone, online, and via payment links. Gift Aid integration, recurring giving, and campaign management — all PCI compliant.

Industry Challenges

The payment challenges facing non-profits

Donor trust, recurring giving, and campaign attribution require purpose-built solutions.

Donor Trust and Data Security

Donors expect their payment details to be handled with the utmost care. A data breach can permanently damage a charity's reputation and reduce future giving.

Phone Donation Friction

Supporters call to donate and are asked to read card details to fundraising staff. This creates discomfort, slows the process, and exposes your charity to PCI risk.

Recurring Giving Management

Managing monthly donors is vital for predictable income, but card expiry, failed payments, and donor churn make it operationally complex without the right tools.

Campaign Payment Tracking

Tracking donations against specific campaigns, appeals, and events is essential for reporting. Disconnected payment systems make attribution difficult and time-consuming.

How Paytia Helps

Purpose-built for charities and non-profits

Every feature designed to help non-profits raise more, securely, across every channel.

DTMF Masking Technology

Proprietary DTMF masking lets donors key in card details during the call while staff hear only flat tones. Card data never enters your charity's systems.

Secure Donation Forms

Branded online donation forms with full PCI compliance built in. Donors give securely from any device without your charity handling card data directly.

Recurring Giving

Donors set up monthly giving during a single phone call or online. Tokenised card storage means donations collect automatically — building predictable income.

Campaign Management

Tag donations to specific campaigns, appeals, and events. Track fundraising performance in real time and report to trustees with accurate attribution data.

Secure Payment Links

Send branded payment links by email, SMS, or social media. Supporters donate in seconds from any channel — perfect for appeals and emergency fundraising.

Gift Aid Support

Capture Gift Aid declarations alongside donations. Maximise the value of every gift with integrated tax-efficient giving at the point of payment.

Donation Channels

Connect with donors across every channel

Paytia provides charities with secure donation capture tools across all communication channels -- telephone, chat, video, and online.

1

Volunteer Telephone Canvassing

Turn every volunteer into a phone fundraiser

Paytia provides a central phone number allocation, tracking and reporting service. Administrators issue canvassers a dedicated phone number they can make and receive calls on, allowing donation card payments during the call. Zero-risk channel separation removes card data from the call, turning every volunteer into a secure telephone canvasser without exposing them to sensitive payment information.

Volunteer Telephone Canvassing

2

Office Staff -- Agent Assisted Capture

Quick and secure donation processing

Agent Capture Assist allows office staff to take donations quickly with an on-screen donation capture form backed by Paytia's secure card capture technology. Staff process donations efficiently while Paytia handles all the secure card data capture, ensuring PCI compliance without complex infrastructure.

Office Staff -- Agent Assisted Capture

3

Customisable Web Checkout Forms

Customer portal and website donations

Customisable web checkout forms allow customer portal and website donation capture with full API control. Integrate seamlessly with your existing website and donor management systems. Full branding control ensures your donation forms match your charity's look and feel, while Paytia handles all the secure payment processing in the background.

Customisable Web Checkout Forms

4

Campaign QR Codes and Marketing Links

Flexible donation campaigns

Campaign allows the generation of web capture forms with integrated services like Gift Aid (UK market). Fully customisable web forms controlled by start and end dates or a forever-running mode. Generate web links and digital QR codes for print or digital marketing, mobile apps, and any other use. Perfect for fundraising campaigns, events, and donor appeals.

Campaign QR Codes and Marketing Links

5

Web Chat Payment Capture

Secure chat donations

Paytia chat payment capture allows web chat sessions to call the Paytia donation capture form, ensuring no card data is ever exposed in chat conversations or logs. Enable your support team to take donations securely during live chat sessions, providing donors with the convenience of chat while maintaining the highest security standards.

Web Chat Payment Capture

Why Paytia

Why charities choose Paytia

PCI DSS Compliant

Maintain complete security without complex infrastructure. Paytia handles all card data so your charity never has to.

Cost-Effective

Maximise funds for your mission with competitive rates. Pay-per-use pricing means you only pay for what you process.

Complete Reporting

Track donations with comprehensive analytics and reports. Campaign attribution, donor history, and Gift Aid tracking all in one place.

Secure

Donations

Recurring

Giving built in

Campaign

Tracking

Level 1

PCI DSS certified

Use Cases

How charities use Paytia

Telephone Fundraising

Fundraising teams take donations over the phone securely. Donors key in card details while staff guide the conversation — no card data is ever heard or recorded.

Appeal and Emergency Campaigns

Launch urgent fundraising appeals with secure payment links shared by email, SMS, and social media. Donors give in seconds and every gift is tracked to the campaign.

Monthly Giving Programmes

Supporters set up monthly recurring donations during a phone call or online. Tokenised card storage means giving continues automatically, building reliable income.

FAQ

Common questions from charities

Does Paytia support Gift Aid?

Yes. Gift Aid declarations can be captured alongside donations at the point of payment, maximising the value of every gift without additional steps for donors or staff.

Can we track donations against specific campaigns?

Yes. Paytia supports campaign tagging so every donation is attributed to the correct appeal, event, or campaign. Report to trustees with accurate fundraising data.

How does recurring giving work?

Donors set up monthly giving during a phone call or online. Tokenised card storage means donations are collected automatically on schedule, building predictable income for your charity.

Is Paytia compatible with Charity Commission requirements?

Yes. Paytia works alongside Charity Commission requirements for financial record keeping, donor data handling, and trustee reporting. Full audit trails support your regulatory obligations.

Can we send donation links via social media?

Yes. Branded, secure payment links can be shared across any channel including email, SMS, and social media platforms. Supporters donate in seconds from wherever they see your appeal.

Ready to secure donations for your charity?

See Paytia in action. Book a personalised demo with our team.