Do I Need to Replace My Existing Telephone Number?
No. Keep the number your customers already dial and forward those calls to your Paytia number. Nothing you've published has to change.
Do I Need to Replace My Existing Telephone Number?
No, you do not need to replace your existing telephone number to use Agent Capture Assist. Instead, you can forward calls from your Agent Capture Assist number to your existing business telephone number.
Here’s how it works:
Dedicated Payment Number
- Your Agent Capture Assist number serves as a dedicated line for handling payments. This ensures that your payment process is separate from other business calls, streamlining operations and enhancing security.
Call Forwarding Setup
- Forward incoming calls from your Agent Capture Assist number to your current business telephone number. This allows customers to reach your staff while experiencing the added security of the payment service.
Enhanced Customer Experience
- Customers who call your dedicated payment number will benefit from an extra level of security during transactions. This setup reassures them that their sensitive card details are handled with the utmost care and compliance.
By utilizing call forwarding, you can maintain your existing business operations while integrating Agent Capture Assist for secure payment handling. This seamless setup ensures both business efficiency and customer trust.
More in General Telephony
How can I set the telephone number that appears on my customer's phone when you call them?
When you call a customer they can see either your secure payment number or the number you're calling from. It defaults to the secure payment number — here's how to change it.
How do I enter my call forwarding number?
Where to enter the number your Paytia calls should forward to, so inbound calls reach the right phone.
How do I present calls from a custom telephone number through Paytia?
With the Bespoke CLI licence you can show a number of your choosing on outbound calls rather than your Paytia number. Here's what's involved and what we need from you.
How do I purchase and deploy multiple Paytia numbers?
Some packages let you buy more than one Paytia number and send each to a different destination — useful when teams need their own line.
How do I set the phone number that appears on my phone when a customer calls you?
By default you'll see your Paytia number on an incoming payment call. You can switch it to show the customer's number instead, so you know who's ringing.
How do I test what telephone number I am calling Paytia from?
Your outbound number has to match what's on your trusted list or the call won't be recognised. Ring your own mobile to see what's actually being presented.
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.