How do I present calls from a custom telephone number through Paytia?

Presenting Calls from a Custom Telephone Number Through Paytia

Overview

If your business needs to display a custom telephone number on outbound calls, Paytia offers a solution through the Bespoke CLI (Custom Line Identification) license. This license enables you to present a number that differs from the actual line being used for outbound calls.

Steps to Enable and Use a Custom Telephone Number

1. Contact Paytia Support or Sales

   • Reach out to sales@paytia.com to request the Bespoke CLI license.
   • Provide necessary authorization and evidence that your business has permission to use the custom number.

2. Verification and Setup

   • Once authorized, Paytia will assign the custom telephone number to your account.
   • This number will then be available for selection in the Paytia administration portal.

3. Log in to the Paytia Portal

   • Navigate to the Paytia merchant administration portal by logging in at Advanced settings.

4. Access the Call Presentation Settings

   • From the left-hand menu, select Configure Telephony > Call Presentation.
     

5. Choose the Custom Number

   • Use the dropdown menu to select the custom telephone number assigned to your account.

   Example dropdown options:

   • My Paytia Number
   • Caller's Telephone Number
   • Custom Number (+44-2030XXXXXX)
     
     

6. Save Your Settings

   • After selecting the desired number, click Save Settings to apply the change.

Benefits of Using a Custom Number

• Professional Appearance: Displaying your primary business number ensures brand consistency and professionalism.
• Customer Recognition: Customers are more likely to answer calls from familiar numbers.
• Seamless Integration: Enables flexibility for businesses using multiple phone systems.

If you encounter any issues or require further assistance, please contact Paytia support.