How do I use my current business telephone numbers?
You can port your existing business numbers across, so customers carry on ringing the numbers they already know. Here's how porting works and what we need.
Using Your Current Business Telephone Numbers with Paytia
Paytia offers the flexibility to port your existing business telephone numbers, allowing you to seamlessly integrate Paytia's secure payment services without altering your customer-facing contact details. Here's how it works and why it might be beneficial for your business:
Porting Your Current Numbers
By porting your existing business telephone numbers to Paytia:
- Make and Receive Calls as Usual: Your business operations remain unaffected. All incoming and outgoing calls on your existing numbers will continue as normal.
- Enable Secure Payments: Simply dial 7-2-9 during a live call to activate Paytia's secure payment process, allowing you to take card payments securely and in real-time.
Consideration for Lower Call Volumes
If your business processes fewer than 10 telephone payments per month, you can still benefit from Paytia without porting your number. Instead:
- Use a Dedicated Payment Number: Paytia provides you with a secure, dedicated telephone number for handling payments.
- Keep Existing Systems Intact: You can still answer customer calls on your existing telephone service. Calls requiring payment are redirected to your Paytia number when necessary.
This method enables you to quickly start using Paytia's payment services without requiring any IT or telephony changes.
Get Started with Number Porting
To learn more about porting your existing business numbers to Paytia, or to begin the process, please contact our porting team at porting@paytia.com.
Porting your number ensures a seamless customer experience while enabling secure and efficient payment processing for your business.
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Using an Existing Phone Number with Agent Capture Assist
You can port your existing number to us so customers carry on dialling what they already know. This covers porting and the alternatives to it.
What is a Paytia secure encrypted telephone number?
Your Paytia number is a dedicated line for payments. Card details entered on it never reach your phone system, your agents or your call recordings.
When I call Paytia it puts the call back through to our main business telephone number?
That's the platform doing what it should. Here's how inbound and outbound calling work, and why the call comes back to your main number.
Can I use Agent Capture Assist with my mobile?
Yes. We deliver payment calls to mobiles just as readily as landlines — give us the mobile number during setup and verify it.
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.