How to Change Your Password

How to Change Your Password

If you need to update your password for your Paytia account, follow these simple steps:

Option 1: Update Your Password

If you know your current password:

1. Log in to your Paytia account.
2. From the left-hand menu, navigate to Account Security.
3. Click on Change Password.
   
   
   
   
4. Fill out the required fields:
   • Old Password: Enter your current password.
   • New Password: Enter your desired password.
   • Confirm New Password: Re-enter your new password to confirm.
5. Click Change to update your password.
   
   

Option 2: Reset Your Password

If you forgot your password:

1. Go to the Paytia login page at log in to your Paytia account.
2. Click on Forgot Password? at the bottom right of the login screen.
   
   
3. Set the Login as dropdown to Administrator.
4. Enter the email address you used when signing up for Paytia.
5. Click Submit.
   
   
   
6. Check your email inbox for a password reset link (check the spam folder if you don't see it).
7. Follow the link and create a new password that meets the criteria below.

Password Requirements

To ensure security, your password must meet the following standards:

• Length: Between 12 and 20 characters.
• Use a unique password for this account.
• Include:
  • At least one lowercase letter.
  • At least one uppercase letter.
  • At least one digit.
  • At least one special character from the set [$@$!%*#?&].
• Avoid:
  • Personal information.
  • Common words or simple patterns.

Troubleshooting

• If you encounter any issues, raise a support case by emailing Paytia's technical support team at techsupport@paytia.com.

By following these steps, you can ensure your account remains secure and accessible.