What is an OTP code?
Entering Your OTP Verification Code for Agent Capture Assist To complete the registration process for your Agent Capture Assist account, you’ll need to verify your email address by entering the OTP (One-Time Password) sent to your registered email. ...
Entering Your OTP Verification Code for Agent Capture Assist
To complete the registration process for your Agent Capture Assist account, you’ll need to verify your email address by entering the OTP (One-Time Password) sent to your registered email. Follow the instructions below to successfully complete this step:
Step-by-Step Instructions
Email Submission
- During the registration process, you will be asked to provide your first name, last name, and a valid email address. This email address will be used for account notifications and billing.
Receive Your OTP
- After submitting your details, a 4-digit OTP code will be sent to the email address you provided.
- Check your email inbox (and spam/junk folder if necessary) for the message containing the OTP.
Enter the OTP
- In the OTP pop-up window, enter the 4-digit code exactly as it appears in your email.
- Click Continue to proceed with the registration process.
Resend the OTP (If Needed)
- If you haven’t received the code, click the Resend button on the OTP pop-up window to request a new code.
Troubleshooting
- No Pop-Up Appears?
- Ensure you have not blocked pop-ups on the paytia.com website. Disable any ad blockers or pop-up blockers that may prevent the OTP window from appearing.
- Still Not Receiving the OTP?
- Double-check the email address you entered for typos.
- Verify that your email provider isn’t blocking Paytia’s email notifications.
Once the OTP is successfully verified, you’ll move to the next step in setting up your Agent Capture Assist account. For additional support, contact techsupport@paytia.com.
More in Troubleshooting
Do I have to install software on my PC to take payments?
Do I Need to Install Software to Take Payments? No, you do not need to install any software on your PC to take payments using Agent Capture Assist. All you need is a telephone handset to make and receive calls. The payment process is entirely ...
Gateway Error Messages: Understanding and Resolving Issues
Gateway Error Messages: Understanding and Resolving Issues This guide provides context to common error messages encountered by Paytia when interacting with payment gateways and offers steps to resolve them effectively. 1. Security Violation A ...
How do I reset a users password?
Changing a User's Password for Login If an agent needs to reset their password for accessing the Agent Capture Assist system, you can manage this easily through the management portal. Follow the steps below to resend a password reset link. Step 1: ...
How should I enter monetary values in the payment IVR?
Entering Monetary Values in the Payment IVR When using Paytia's Payment IVR system, it's important to enter monetary values correctly via the telephone keypad. The system interprets your input as though there is an imaginary decimal point. Follow the ...
How to Change Your Password
How to Change Your Password If you need to update your password for your Paytia account, follow these simple steps: Option 1: Update Your Password If you know your current password: Log in to your Paytia account. From the left-hand menu, navigate to ...
Troubleshooting Call Audio Quality Issues with Paytia
Paytia is designed to sit securely in the middle of a phone call between a business user and a customer. This call path often involves a carrier on one end and a business telephone system on the other. Because of this setup, audio quality issues may ...
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.