Do I have to install software on my PC to take payments?
No. There's nothing to install. Agent Capture Assist runs in a browser, and the payment itself happens over the phone.
Do I Need to Install Software to Take Payments?
No, you do not need to install any software on your PC to take payments using Agent Capture Assist.
All you need is a telephone handset to make and receive calls. The payment process is entirely completed over the telephone through your dedicated Paytia phone number.
This means:
- No forms to fill out.
- No additional software to install.
- No computer equipment required.
Simply use your telephone, and the system handles everything securely and efficiently.
More in Troubleshooting
Gateway Error Messages: Understanding and Resolving Issues
What the common payment gateway errors actually mean — security violations, declines, malformed requests — and how to clear each one.
How do I reset a users password?
You don't set a user's password for them. You resend the reset link from the management portal and they choose their own.
How should I enter monetary values in the payment IVR?
There's no decimal point on a phone keypad, so the IVR assumes one. GBP 100.00 is 10000; 10.00 is 1000. Get it wrong and you'll charge the wrong amount.
How to Change Your Password
Two routes: change it from inside your account if you know your current password, or reset it from the login screen if you don't.
Troubleshooting Call Audio Quality Issues with Paytia
We sit in the middle of the call, so audio problems can come from either leg. Working out which side it's on is what gets it fixed quickly.
What is an Agent ID?
An Agent ID ties each payment to the member of staff who took it, which is what makes reporting and auditing possible.
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.