How to Find and Use the Whisper Announcement Feature

How to find and use the whisper announcement feature

The whisper announcement plays a short double beep at the start of an incoming call, so whoever answers knows it's a Paytia inbound payment call before they say a word. Here's where the setting lives and how to switch it on or off.

Step 1: Find the setting

1. Log in to the Paytia platform with your administrator credentials.
2. In the left-hand navigation menu, click Configure Telephony, then select the Default Call Presentation sub-menu.
   

Step 2: Turn the whisper on or off

1. On the Default Call Presentation page, scroll down to the Whisper Announcement section. You'll only see it if the feature has been purchased for your account.
2. Slide the toggle to On (blue) to play the whisper, or Off (grey) to silence it.
3. Click Save Settings at the bottom-right corner of the page.
   

Step 3: Set the whisper per number

The default setting applies across your whole account, but you can override it for individual numbers.

1. In the Configure Telephony menu, select the Manage Numbers sub-menu.
2. Find the telephone number you want to change and click the Set Call Presentation action button on its row.
3. Enable or disable the whisper announcement for that number.

Tips

Use Default Call Presentation when you want the same behaviour on every number, and the per-number setting when one line needs to be different. If you can't see the Whisper Announcement option at all, email Paytia Support and we'll check the feature is switched on for your account.