Knowledge Base/Platform

How to Find and Use the Whisper Announcement Feature

How to Find and Use the Whisper Announcement Feature The Whisper Announcement feature informs users that an incoming call is related to a Paytia inbound payment. This is done by playing a short double beep at the start of the call. Follow these steps ...


How to Find and Use the Whisper Announcement Feature

The Whisper Announcement feature informs users that an incoming call is related to a Paytia inbound payment. This is done by playing a short double beep at the start of the call. Follow these steps to locate and configure this setting.

Step 1: Locate the Whisper Announcement Setting

  1. Log in to the Paytia Platform
    Access the Paytia platform with your administrator credentials.

  2. Navigate to Default Call Presentation

    • In the left-hand navigation menu, click on Configure Telephony.
    • Under this section, select the Default Call Presentation sub-menu.
      Screenshot

Step 2: Enable or Disable the Whisper Announcement

  1. Find the Whisper Announcement Section

    • On the Default Call Presentation page, scroll to the section labeled Whisper Announcement.
    • Note: This option will only appear if the feature has been purchased for your account.

  2. Adjust the Setting

    • To enable the whisper, slide the toggle to the On position (blue).
    • To disable the whisper, slide the toggle to the Off position (gray).

  3. Save Your Changes

    • After making your selection, click Save Settings at the bottom-right corner of the page.

      Screenshot

Step 3: Apply Whisper Settings Per Number

  1. Navigate to Manage Numbers

    • In the Configure Telephony menu, select the Manage Numbers sub-menu.

  2. Edit Call Presentation for a Number

    • Locate the telephone number you wish to edit.
    • Click the Set Call Presentation action button on the row for that number.

  3. Adjust Whisper Settings

    • Enable or disable the whisper announcement for that specific number as needed.

Tips

  • Use the Default Call Presentation setting to apply whisper announcements system-wide.
  • Configure whisper settings per individual number for more granular control.
  • If the Whisper Announcement option is not visible, contact Paytia Support to ensure the feature is enabled for your account.

By following these instructions, you can efficiently manage whisper announcements to improve your inbound call handling.


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