Log information

What Can You Do with the Log Information Menu?

The Log Information menu on the Paytia platform provides access to detailed records and logs related to transactions, third-party integrations, and telephone calls. This menu includes sub-menus for enhanced log management, enabling you to view and analyze key data.

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Enhanced Log Sub-Menus

The Log Information menu contains the following sub-menus:

1. Transaction Logs
2. Third-Party Logs
3. Call Records
4. Third-Party Webhook Logs

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Summary of Each Log File

1. Transaction Logs

The Transaction Logs menu provides access to logs related to transactions processed through the Paytia platform.

• Key Features:
  • View records of transactions that have been sent to the processing bank.
  • Access detailed information about individual transactions by clicking the View action button.

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2. Third-Party Logs

The Third-Party Logs menu displays all webhook data returned by Paytia to your system when using Paytia API services.

• Key Features:
  • View detailed webhook data sent from Paytia to your system.
  • Use the View and Webhooks action buttons for additional insights into each record.

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3. Call Records

The Call Records menu contains a complete log of inbound and outbound telephone calls made through the Paytia platform.

• Key Features:
  • View details of all call activities, including timestamps and call status.
  • Access additional data by clicking the View and Webhooks action buttons.

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4. Third-Party Webhook Logs

The Third-Party Webhook Logs menu provides access to webhook data received by Paytia from your system when using API services.

• Key Features:
  • View the data sent from your system to Paytia (post request).
  • Check the response sent by Paytia back to your system.
  • Analyze details through the logs displayed.

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How to Use the Log Information Menu

1. Navigate to the Log Information menu on the left-hand sidebar.
2. Select the desired log sub-menu based on the type of information you need:
   • Transaction Logs for payment-related data.
   • Third-Party Logs for outgoing webhook data.
   • Call Records for phone call logs.
   • Third-Party Webhook Logs for incoming webhook data.
3. Use the action buttons (e.g., View, Webhooks) to access additional details and analyze specific records.

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By leveraging the Log Information menu, you can effectively monitor and review transaction data, API integrations, and communication logs, ensuring seamless operations and troubleshooting capabilities.