Transaction logs

Understanding Transaction Logs

The Transaction Logs feature in the Paytia portal provides detailed insights into payment transactions processed via the platform. These logs are essential for monitoring, troubleshooting, and auditing payment-related activities.

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Key Features of Transaction Logs

1. Access Comprehensive Data:

   • The logs contain crucial details about each transaction, including:
     • Transaction IDs
     • Cardholder details (e.g., first name, last name, and last four digits of the card)
     • Transaction status (e.g., successful, failed)
     • Amounts (including reserved or validated amounts for pre-authorizations)

2. Filters and Search Options:

   • Date Range Filter:
     Select transactions for specific days or ranges using the date selector.
     • To view transactions for one day, select the same date for the start and end.
       
       
   • Keyword Search:
     Locate specific transactions by entering keywords like:
     • Customer name
     • Transaction ID
     • Telephone number
     • Amount
       
       

3. Detailed View of Each Transaction:

   • Use the View button to open a detailed summary of the selected transaction, including:
     • Request and response details
     • Processing gateway's messages
     • Internal error codes or reasons for failures

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Data Columns in the Transaction Logs

Column Name	Description
SR No.	Sequential row number for easy reference.
Username	Admin email or username managing the transaction.
Paytia Number	Paytia-assigned phone number used in the transaction.
Unique ID	Unique identifier for tracking the transaction.
Txn ID	Transaction reference number.
Txn Type	Type of request made (e.g., charge, reserve).
First Name	Cardholder’s first name.
Last Name	Cardholder’s last name.
Company Name	Cardholder’s associated company, if any.
Card Last Four Digits	Last four digits of the payment card.
Status	Current status of the transaction (e.g., success, failure).
Amount	Total transaction amount as captured from the interface or API.
Reserve/Validate Amount	Amount for pre-authorizations or recurring charges.
Txn Date	Exact date and time of the transaction.

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How to Use Transaction Logs

1. Filter Transactions by Date:

   • Click the date range field and select the start and end dates.
   • For single-day filtering, click the same date twice.

2. Search Specific Transactions:

   • Enter a keyword in the Search box (e.g., transaction ID or customer name).
   • Click the Search button.

3. View Transaction Details:

   • Click the View button under the Actions column.
   • The detailed pop-up will display:
     • Request and response messages
     • IP address of the transaction origin
     • Status details from the payment gateway

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Example Use Case

For instance, if a customer reports an issue with their payment, you can:

1. Search by the customer's name or transaction ID.
2. View the transaction's details to identify the issue.
3. Analyze error messages or responses from the payment gateway for troubleshooting.
   
   

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Transaction logs provide a powerful way to oversee and refine payment processes while ensuring transparency and efficiency in managing transactions.