What does the call records log menu allow me to do?
Call Records lists every inbound and outbound call, and the View and Webhooks buttons take you into any one of them. It needs the log information licence.
Call Records in Paytia
Overview
The Call Records menu provides an overview of all inbound and outbound telephone calls made through the Paytia platform. This menu gives access to additional detailed information using the Action buttons: View and Webhooks.
The Call Records page is accessible from the Log Information menu, which requires an additional license.
Accessing the Call Records Page
To access the Call Records page:
- Navigate to Log Information.
- Click on Call Records.
- Use the filters to refine your search by date or keyword.
- Use the View and Webhook Request action buttons for further details.
Understanding Call Records Data
The table displays the following details:
| Column Header | Description |
|---|---|
| SR. NO. | Row number. |
| CDR ID | Unique ID for tracking the telephone call. |
| MERCHANT EMAIL | Admin email address or username for the Paytia account. |
| CALL FROM | Phone number calling into the Paytia service (CLI). |
| CALL TO (PAYTIA) | The called Paytia number (DDI). |
| CALL TO | The number Paytia is dialing out to (DDI). |
| START TIME | Date and time the call started (UNIX format). |
| END TIME | Date and time the call ended (UNIX format). |
| DURATION | Total duration of the call in hh:mm:ss. |
| RINGING | How long the call rang before being answered in hh:mm:ss. |
| ACTIONS | Action buttons for more details. |
Report Filters
Date Range Filtering
- Allows users to filter data for a specific day or date range.
- To select a single day, click the same date twice.
Keyword Search
- Allows users to search for specific alphanumeric data within any column, such as customer names, phone numbers, transaction IDs, or amounts.
Actions and Additional Details
View Button
Clicking View provides a consolidated summary of all stored transaction-related data for a telephone call.
Call Log History Example:
The CDR Details view provides a timeline of every stage a call moves through on the Paytia platform, dependent on the user’s active licenses.
- For more details, refer to CDR Details.
The API Details section shows all internal API exchanges within Paytia’s telephony and API services, offering transparency and troubleshooting insights.
- For more details, refer to API Details.
Webhook Request Button
Clicking Webhook Request displays all webhooks associated with the call in the order they were sent from Paytia to the business system. The webhook URLs are defined in the API request Paytia receives from your system.
- For more details, refer to Webhook Requests.
Conclusion
The Call Records menu provides valuable insights into all telephony interactions on the Paytia platform. The ability to view call logs, API exchanges, and webhook details helps businesses track, audit, and troubleshoot their communication processes effectively.
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