Call presentation

Navigating Call Presentation Settings on Paytia

This guide explains how to configure the Call Presentation, Payment System Voice Assistance, and Whisper Announcement settings on the Paytia platform.

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1. Accessing Call Presentation Settings

1. Log in to the Paytia platform as an administrator.
2. On the left-hand side menu, locate the Configure Telephony category and click on it.
3. From the dropdown options, select Call Presentation.
   
   

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2. Configuring Call Presentation

The Call Presentation settings determine the number displayed to your customers during outbound calls. You have the following options:

• My Paytia Number: Displays Paytia's system-generated number when you call customers.
• Caller’s Telephone Number: Forwards your business telephone number to customers, allowing them to identify your business.
• Custom Number: Allows the use of a custom number for outbound calls. To activate this option:
  • Contact Paytia’s tech support at techsupport@paytia.com.
  • Provide your intended custom number.
  • Once approved, the custom number will appear in the dropdown for selection.

After selecting your preferred option, click Save Settings at the bottom of the page.

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3. Configuring Payment System Voice Assistance

This setting allows you to choose the voice (male or female) that guides users and customers during secure payment calls.

• Navigate to the Payment System Voice Assistance section.
• Use the dropdown menu to select your preferred voice (e.g., "GB - Female").
• The selected voice will be used during the payment process.
  
  

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4. Managing Whisper Announcements

The Whisper Announcement informs users when an inbound call relates to a Paytia payment by playing a double beep.

• Locate the Whisper Announcement section on the Call Presentation page.
• Toggle the slider to On or Off as needed.
• Click Save Settings to apply the changes.
  
  

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Summary

By following this guide, you can:

• Set up how your business presents its phone number during calls.
• Select a preferred voice for secure payment assistance.
• Enable or disable whisper announcements for inbound payment-related calls.

If you require assistance, contact techsupport@paytia.com.