CDR details view
Call Detail Records give you a logged breakdown of every event during a call, which is what you need when you're troubleshooting or auditing. Here's how to read the CDR view. It comes with the Advanced Log Licence.
Call Detail Records (CDR) View in Paytia
Overview
The Call Detail Records (CDR) View provides a detailed breakdown of every call processed through the Paytia system. This feature allows users to access a logged record of each event occurring during an active call, making it a vital resource for troubleshooting, auditing, and call tracking.
CDR View is available as part of the Paytia Advanced Log Licence, granting access to in-depth call records.
Accessing CDR Details View
To access CDR details:
- Navigate to the Log Information section.
- Click on Call Records.
- Under Actions, select View.
- You will be directed to the Call Log History page.
- Click the CDR Details button to view the complete call log breakdown.
Understanding the CDR View
The CDR View provides a tabular format of call records with the following key details:
| Column Header | Description |
|---|---|
| Originator | Identifies if the call is from a customer calling your business or a merchant calling a customer. |
| inddi | The telephone number being dialed. |
| incli | The telephone number that called into Paytia. |
| Instate | The status of the inbound call at this stage. |
| Intimes | UNIX timestamp when the inbound call leg started. |
| intimee | UNIX timestamp when the inbound call leg ended. |
| outddi | The telephone number Paytia is dialing out to. |
| outcli | The caller ID Paytia presents when calling out. |
| outstate | The status of the outbound call at this stage. |
| outtimes | UNIX timestamp when the outbound call leg started. |
| outtimee | UNIX timestamp when the outbound call leg ended. |
| outtimea | UNIX timestamp when the outbound call was answered. |
| state | Call progress at each stage (e.g., talking, setup, payment initiated, etc.). |
| statevalue | Logs the IVR service progression, including webhook data for payments. |
| agent ID | Identifies the Paytia user or agent associated with the call. |
| hangFirstDir | Indicates which call leg (inbound/outbound) ended the call. |
| hangFirstEnd | Specifies whether the caller or receiver hung up first. |
| hangOutCause | Details any SIP error messages Paytia received during the call process. |
Example Data
Below is an example of what a CDR record might look like:
Use Cases
- Call Tracking: View the flow of calls from origin to termination.
- Payment Monitoring: Track the IVR payment process, ensuring transactions are completed successfully.
- Error Diagnosis: Identify SIP errors and call disconnections for troubleshooting.
- Security & Compliance: Maintain logs for auditing and PCI-DSS compliance.
For more details on advanced call logging and troubleshooting, refer to the Call Records support article.
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