Ecommerce payment reports
Where to find your reporting for payment links and web checkout transactions, in both the admin view and the user view, and what each one shows you.
Accessing E-commerce Payment Reports on Paytia
Paytia provides detailed reports for e-commerce transactions, including payment links and web checkout transactions. These reports can be accessed through the administrative portal or the user view. Follow the steps below to access and utilise the e-commerce payment report effectively.
1. Admin View
The admin view offers a comprehensive report of all payment links sent to customers by any user within your organization.
- Accessing the Admin View:
- Log in to the Paytia administrative portal at Paytia Portal Login.
- Navigate to the Reports and Alerts section in the left-hand menu.
- Select E-commerce Payment Report from the submenu.
2. User View
The user view provides real-time access to payment links sent by individual processing users.
- Accessing the User View:
- Log in to the Secure Virtual Terminal with user credentials.
- Locate the E-commerce Payment Report menu on the left-hand side of the interface.
Report Filters and Features
Link Status Filter:
- Filter reports by the status of payment links (e.g., opened or not opened).
- Filter reports by the status of payment links (e.g., opened or not opened).
Date Range Filter:
- Specify start and end dates to view transactions within a specific period.
- Specify start and end dates to view transactions within a specific period.
Export Options:
- Excel: Export filtered data.
- Export All: Export all records accessible to your account.
Columns and Details in the Report
The report provides comprehensive details for each transaction:
| Column Header | Description |
|---|---|
| SR.No | The row number for reference. |
| Email ID | Customer's email address. |
| Unique ID | Transaction’s unique identifier. |
| Reference No | Reference number assigned by the user. |
| Account Number | Account name/number for the transaction. |
| First Name / Last Name | Cardholder’s details. |
| Company Name | Customer's company name, if applicable. |
| Card Last Four Digits | Last 4 digits of the customer’s payment card. |
| DateTime | Date and time when the payment link was sent. |
| Card Brand | The payment card brand used by the customer. |
| Amount | Transaction amount collected. |
| Transaction Charge | Percentage charge for processing the payment. |
| Processing Charge | One-off fee for processing the transaction. |
| Paytia Fee | Paytia's charges for the transaction. |
| Link Status | Status of the payment link (e.g., opened or not opened). |
| Payment Status | Status of the payment (e.g., successful or failed). |
| Payment By | Payment method (e.g., credit card, PayPal). |
| Acquirer Message | Message from the acquiring bank about the payment result. |
| Payment Type | Type of transaction service (e.g., payment link). |
| Expiration Time | Time when the payment link expires. |
| Custom Fields | Additional information included with the transaction. |
| Action | Button to view more details about the transaction. |
Expanded View
By clicking the View button in the report, additional transaction details are displayed:
- Created By: User ID and email of the individual who created the transaction.
- Customer Name: First and last name of the customer.
- Gateway: Payment gateway used.
- Email ID: Customer’s email address.
- Unique ID: Unique tracking ID for the transaction.
- Amount: Transaction amount collected.
- Billing Address: Payee’s billing address.
- Payment Link: The generated URL for the payment link.
- Payment Status: Indicates if the payment was successful.
- Acquirer Message: Response from the acquiring bank.
- Payment Date: Date the payment was processed.
- Payment Response: Full API response from the gateway.
For further assistance or to enable the e-commerce payment report feature, contact Paytia Sales at sales@paytia.com.
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Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.