Manage numbers list
This article discusses the Manage numbers list category and how to assign inbound/outbound calls to your users while still using the numbers you've assigned. It covers the following: The Manage Numbers list Paytia service Number type Additional ...
This article discusses the Manage numbers list category and how to assign inbound/outbound calls to your users while still using the numbers you've assigned.
It covers the following:
The Manage Numbers list
Paytia service
Number type
Additional buttons
Adding more numbers
Buying new numbers
Setting the call presentation of the telephone number
Manage numbers list
On the left-hand side of the Paytia platform you will see a category named Configure telephony, click here and sub-menus will appear. Please click on the sub-menu named Manage numbers list.
The Managed Number list now allows you to set which telephone numbers you want your calls forwarded to from the Paytia platform (Inbound) and which telephone numbers you will be call to Paytia and onward to your customers from (Outbound)
The Manage Numbers list screen allows you to assign users to the numbers associated with your inbound and outbound calling.
Number type
The number type denotes if the phone number is
M - A main phone number
A - An additionally added telephone number
Paytia service
When you edit the phone number, you can choose how the call is routed to that number.
- Inbound call forward - This is the phone number that you want Paytia to forward your calls to
- Agent call return - This is a licensed Paytia service that allows you to have a one-to-one mapping between a Paytia phone number to the phone number of one of your payment users' direct dial numbers.
- SIP number - This is a licensed Paytia service that allows you to add additional virtual phone numbers that you have purchased either from Paytia or another telephony provider (connected via Paytia). Paytia requires any telephone numbers you wish calls connected for to be added to your account or calls will be rejected.
Additional buttons
Adding more numbers
Note: the Add more numbers button only appears if the sales package you purchased has this license enabled. If you wish to add more SIP phone numbers to your account please contact techsupport@paytia.com
If you are a SIP user you can click the Add more button on the top-left of the page to be able to add any of your business telephone numbers which you wish Paytia to trust to allow you to make and receive phone calls through Paytia.
Buying new numbers
Note: the Buy more numbers button only appears if the sales package you purchased has this setting enabled. If you wish to add more SIP phone numbers to your account please contact techsupport@paytia.com
If you want to purchase more geographic phone numbers for your Paytia account, click Buy more numbers. 
Purchasing new numbers allows you to assign Paytia services to multiple numbers rather than just the one you were given for free when you signed up with Paytia.
Once you have chosen the additional numbers you require click the Click here to continue button.
Setting the call presentation of the telephone number
SIP calling
Inbound calls received into a telephone system
CLI and DDI received are forwarded on. In this mode, Paytia will keep the CLI (number calling) and DDI (number being called) the same between receiving a call in and making a second call back out.
If your carrier or phone system need to use a specific number format you can change the way Paytia expects to handle the phone numbers you are using.
e.164 format - all your numbers will be sent with a prefix + and the country code, no lead zero digit followed by the phone number.
National format - you will be sending the full phone number including the lead zero.
National format without the lead zero - you will be sending the full in-country phone number without the lead zero.
CLI and DDI received are forwarded on. In this mode, Paytia will keep the CLI (number calling) and DDI (number being called) the same between receiving a call in and making a second call back out.
CLI is forwarded on but DDI is changed to the Paytia secure payment number, Paytia will keep the callers number the same, but will send the phone on as though it is being forwarded to the number you specified in the Inbound number column.
If your carrier or phone system need to use a specific number format you can change the way Paytia expects to handle the phone numbers you are using.
e.164 format - all your numbers will be sent with a prefix + and the country code, no lead zero digit followed by the phone number.
National format - you will be sending the full phone number including the lead zero.
National format without the lead zero - you will be sending the full in-country phone number without the lead zero.
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