Manage numbers list

This article discusses the Manage numbers list category and how to assign inbound/outbound calls to your users while still using the numbers you've assigned.

It covers the following:

The Manage Numbers list

Paytia service

Number type

Additional buttons

Adding more numbers

Buying new numbers

Setting the call presentation of the telephone number

Manage numbers list

On the left-hand side of the Paytia platform you will see a category named Configure telephony, click here and sub-menus will appear. Please click on the sub-menu named Manage numbers list.

The Managed Number list now allows you to set which telephone numbers you want your calls forwarded to from the Paytia platform (Inbound) and which telephone numbers you will be call to Paytia and onward to your customers from (Outbound)

The Manage Numbers list screen allows you to assign users to the numbers associated with your inbound and outbound calling.

Number type

The number type denotes if the phone number is

M - A main phone number

A - An additionally added telephone number

Paytia service

When you edit the phone number, you can choose how the call is routed to that number.

• Inbound call forward - This is the phone number that you want Paytia to forward your calls to
  
  
• Agent call return - This is a licensed Paytia service that allows you to have a one-to-one mapping between a Paytia phone number to the phone number of one of your payment users' direct dial numbers.
  
  
• SIP number - This is a licensed Paytia service that allows you to add additional virtual phone numbers that you have purchased either from Paytia or another telephony provider (connected via Paytia). Paytia requires any telephone numbers you wish calls connected for to be added to your account or calls will be rejected.
  

SIP calling

Inbound calls received into a telephone system

CLI and DDI received are forwarded on. In this mode, Paytia will keep the CLI (number calling) and DDI (number being called) the same between receiving a call in and making a second call back out.

Choose the number format you are expecting to see on inbound telephone calls

If your carrier or phone system need to use a specific number format you can change the way Paytia expects to handle the phone numbers you are using.

e.164 format - all your numbers will be sent with a prefix + and the country code, no lead zero digit followed by the phone number.

National format - you will be sending the full phone number including the lead zero.

National format without the lead zero - you will be sending the full in-country phone number without the lead zero.