How do I set up my security pin for outbound calling?
If your package includes outbound calling you'll set a three-digit PIN during setup. We ask for it when you call in, to confirm it's really you.
Security pin for outbound calling through Agent Capture Assist
When you progress through the setup process if your account package has the Outbound Calling license enabled you will be asked to set a 3 digit security pin. When you call your chosen Paytia secure telephone number from the number we forward your calls to you and we will ask you to enter the pin code to verify it is you calling.
Setting the pin
Enter a three digit pin of your choice and confirm the same number in the Confirm Security code box.
Once completed click the continue button below the diagram.
More in Payment rules
How do I turn off the Keyphone setting?
The Keyphone setting decides whether your agents can take a payment over the phone without Agent Capture Assist. Here's where to find it and what each position does.
How do I upload my company logo?
You can swap the Paytia logo on your payment confirmation pages for your own, so customers see your brand at the point they pay. Here's how to upload it.
How do I use SMS on the Paytia platform?
How to buy SMS credit, send payment messages, and edit the wording your customers receive.
I already have a merchant account with a payment provider, can I use that?
Yes. If your gateway is on our Direct Partner scheme there's no extra monthly cost. If it isn't, it runs through the indirect scheme instead — here's the difference.
Manage Email Templates
You can rewrite the emails the platform sends your customers to match your own branding and tone, while keeping the variables that fill in their name and transaction details automatically.
My Profile - Editing your contact details
Contact details is where you change your primary email — which doubles as your login — plus where invoices are sent and the company address printed on them.
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.