My Profile - Editing your contact details
Contact details is where you change your primary email — which doubles as your login — plus where invoices are sent and the company address printed on them.
Editing your contact details
Making a change
On the left-hand side of the Paytia platform you will see a category named My profile, click here and sub-menus will appear. Please click on the sub-menu named My contact details.
Changing the primary email address on your account.
You can change your email address/login associated with Paytia by clicking the Change email address button on the top right-hand side. Once you enter a new email address a link will be sent to that email for you to confirm the change of email.
Changing the email address invoices are sent to
Change your company address details that should be shown on Paytia invoice
Changing Your Paytia Account Main Email Address and Contact Details
Editing Your Contact Details
The Contact Details section in the Paytia administrative portal allows you to manage and update the following information:
- Primary Email Address: The email address used as your main login username.
- Invoice Email Address: An email address to receive billing invoices (can be different from the primary email).
- Business Address Details: Your company address shown on Paytia invoices.
Step-by-Step Instructions
- Accessing the Contact Details Section
- Navigate to the left-hand menu on the Paytia portal.
- Click on My Profile.
- Select My Contact Details from the sub-menu.
- Changing Your Primary Email Address
- Locate the Change email address button in the Basic Details section.
- Click the button and enter the new email address in the provided field.
- A confirmation link will be sent to the new email address. Follow the link to confirm the change.
- Updating the Invoice Email Address
- In the Business Details section, find the field labeled Billing Email Address.
- Enter the new email address where invoices should be sent.
- Click Save to confirm the changes. All future invoices will now be sent to this updated address.
- Updating Your Business Address
- Scroll down to the Address Details section.
- Update the fields for:
- Business Address Line 1, 2, and 3
- City
- Country
- County/State
- Postcode/Zipcode
- Click Save to ensure your updated address is reflected on invoices.
Notes:
- Ensure that the primary email address is valid and accessible, as it is essential for account login and administrative notifications.
- Keep your billing email and business address updated to avoid interruptions in invoice receipt and billing communications.
By following these steps, you can maintain accurate and up-to-date account information for seamless management of your Paytia services.
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Still need help?
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