Sub-Company profile creation
Sub-Company profiles let one account take payments for several brands, each with its own branding and configuration. You'll need the Sub-Company Control licence.
🏢 How to Manage Sub-Company Profiles in Paytia
Sub-Company profiles allow businesses operating multiple brands to process payments for each brand from a single, central Paytia user interface. This is ideal for organisations with multiple trading names, business units, or departments that require distinct branding and configuration.
✅ Prerequisites
Before you begin:
Your Paytia account must have the Sub-Company Control licence enabled.
You must be logged in as an Administrator to access and edit Sub-Company settings.
🧭 Getting Started: Accessing Sub-Company Management
Once the Sub-Company licence is activated, a new menu option Manage Sub-Companies will appear under the Administer Users menu.
Clicking the menu item loads the main Sub-Company administration page.
⚠️ Important: Once Sub-Company features are enabled, you must create details for every brand so that users can select the correct company when processing transactions.
➕ Creating a New Sub-Company Profile
Click the Add Sub-Company button to open the profile creation form.
These details appear in ecommerce services such as Payment Links and email receipts.
Enter the required company information, including:
Company Name
Displayed to form users and used on digital communications.
Upload your logo and use the slider to zoom in/out. Drag the logo to position it—placing it toward the left works best.
Click Save. Your new Sub-Company profile will now appear in the table.
✏️ Managing Sub-Company Profiles
Each Sub-Company row includes action buttons allowing you to:
Activate / Deactivate the profile
Profile active
Profile deactivatedCustom settings
Custom settingsEdit the profile
Edit the profileDelete the profile
Delete the profile
⚙️ Custom Settings Explained
🔌 Associated Payment Gateways
Custom settings allow company-specific configuration such as associated payment gateways, outbound email server (SMTP) settings, and Payment Link expiry times.
Tick the gateway routes that should be available when this company profile is used.
📨 Outbound Email Server (SMTP)
SMTP is outbound email. Once activated, Paytia will send all outbound electronic email correspondence through this email service. This allows you to force emails to appear sent from your own company email services.
⏳ Payment Link Expiry Time
Payment Link expiry time allows a timeout to be applied to Payment Links created and sent to customers. Once expired, Payment Links are no longer usable.
👥 Assigning Sub-Companies to Users
Now that the company profile is created, follow the creation process for user roles or edit user profiles to assign it to users.
(Click the links below to read further articles)
More in Payment rules
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User prompts put whatever your agents need on screen while they take a payment — a script, a help link, a reminder. There's a text editor and a code view.
Using test cards with the Paytia service
Test mode lets you run a full payment with a dummy card, so you can check the setup end to end without any money moving.
What telephone number do I enter so that customers call me?
This is the number we ring when a payment call comes in for you. Pick the country code and leave off the leading zero.
Adding custom fields to capture more payment information
Custom fields is a paid add-on. Once it's on you can capture extra values through Agent Capture Assist or the API, store them in the transaction log, and pass them to your gateway as metadata.
Can I have more than one merchant ID?
Yes. You can run several Merchant IDs under one gateway and pick between them at the point of payment. Here's how to add the second one.
Can I send my customer a payment receipt?
Yes. Paytia can email a receipt to your customer as soon as their payment goes through. There's a one-off setup step, then your team can send receipts straight from the payment screen.
Still need help?
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