Free Set-Up Support for Paytia’s Agent Capture Assist
Setting up isn't something you do alone. Someone from our team walks you through it, checks the settings match how you actually work, and answers questions before your first live payment.
Free Set-Up Support for Paytia’s Agent Capture Assist
Getting started with Agent Capture Assist is simple, and we are here to help. Our dedicated support team will guide you through the entire set-up process to ensure your account is fully operational and ready for secure payment handling.
What You Can Expect
Dedicated Assistance
- A member of our team will contact you to walk you through the steps required to set up your account.
- We’ll ensure that your account settings align with your business needs.
Answers to Your Questions
- Have questions about how the service works? Need clarification before taking your first payment?
- Our team is available to address all your concerns and provide detailed explanations.
Step-by-Step Guidance
- Whether it’s setting up your payment gateway, configuring phone numbers, or training staff, we will guide you through each step to make the process seamless.
How to Request Support
To get free set-up support or ask questions about the service, contact us at:
Email: techsupport@paytia.com
We look forward to helping you get started with Agent Capture Assist and ensuring your business is ready to take secure payments effortlessly.
More in Getting Started
How do customers call my existing phone number & still take payments?
Three ways to do it: publish your Paytia number, divert your existing number, or transfer mid-call. Which one suits you depends on your phone system.
How do I access and use the test platform?
Test mode runs the whole payment flow without money moving. Here's how to switch it on — and, just as important, how to switch it off before you go live.
How do I log onto the Paytia payment platform?
There are two profile types on the login screen. Administrator gets you the management console; User gets you Agent Capture Assist for taking payments.
How do I take recurring payments?
Setting up a repeat card payment from Agent Capture Assist, and how to check on it once it's running.
How do I use Agent Capture Assist to take payments?
What an agent actually does on a call, from the welcome email through the payment form to sending a receipt. Note that admins need a separate user account to take payments themselves.
How is money paid into my bank?
Your customers' money never touches Paytia — it goes from your payment gateway to your own merchant account and out to your bank. Here's the route it takes and who's involved at each step.
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.